Sheraton Overland Park Hotel at the Convention Center

We've been coming to this hotel for over ten years to visit family. This week we hosted happy hours in their bar for over 20 people on Monday and 8 on Tuesday. The bar service and food is always excellent. Gina has been taking care of us for years and always remembers our names and brings such fun to our visits. She, Dillon, and Stephanie always go beyond to make sure we and our family and friends are always so well taken care of - making sure we have drinks flowing and food replenished. I would speak with Stephanie early in the day and she would relay the information to Gina and Dillon (and Gina's manager who is great but I can't remember her name!) The teamwork and love for one another definitely shows in their interactions.||We are Titanium Elite for Life so have a lot of experien

The only reason I can't give 5 stars on this specific trip is the "security guard" who was a bit creepy and stalky. I've stayed at this location at least 6 times and have always enjoyed my stay. This time is no different, minus an incident I had at night in the parking garage. I was in my vehicle, in front of the camera, parking pass clearly displayed on my dashboard, while talking to my friend on the phone. I observed a security guard come out of the lower garage doors a couple of times, once passing in the vicinity of my car but never making contact with me. The third time he came out, he went by the car parked next to me and then circled around and approached my open window from behind my vehicle. He then began to aggressively question me as to why I sitting in my vehicle and if I was

Positive: Clean, upscale yet affordable. Very appealing restaurant and bar area, well furnished gathering areas. Directly adjacent to the convention center. Negative: Parking

Definitely will be back. Erica, Caleb, and Zack are absolutely amazing!!! They really made our stay! Took care of all our needs, very friendly, and efficient. We couldn't have been more happy with our stay.

This is a really nice hotel and convention centre that clearly takes customer and guest service seriously. What a treat to be treated so well. Caleb at front desk checked us in later in the evening and held our bags while we ran to find a later dinner. Dylan at the restaurant didn’t put any pressure on us to order fast when the restaurant was closing in 30 minutes. He took expert care of us and made us feel relaxed and welcome. I didn’t meet the GM or other leadership team members but they clearly take service seriously and ensure all staff, even housekeeping, treat everyone well. There’s nothing more disappointing than not getting good service at a quality property. The Sheraton Overland Park knocked it out of the park as far as I’m concerned.