Holiday Inn & Suites Overland Park-West by IHG

Angela at the front desk was an absolute delight! After being on the road for 10 hours, she was polite, courteous and helped me extend my stay another night as my plans had changed. In fact, your entire staff was so wonderful! From the lady in the restaurant serving breakfast by herself to every single one of the front desk personnel, all of them were incredibly friendly! Thank you all for making my stay stress free and welcoming!

Amazing experience start to finish at this hotel! From being greeted by Ryan at the front desk to the wonderful clean room to eating at the KC restaurant, all was 5 star! Wonderful to waitress named Priscilla was such a breath of fresh air, so professional and friendly and tended to ever need promptly!

Positive: Nothing Negative: The hotel was a mess! The pool was not heated, there was trash all over the hallways and the bathroom in the room was filthy. I took photos and reported the pool and hot tub to the hotel! Bags of trash piled up in the hallway in front of our suite!

I have recently begun traveling more for work and every trip it seems like something goes wrong and this trip was no exception. However, Angela at the front desk was so welcoming and kind. After a long stressful day of travel complications landing in a comfortable place to rest was such a blessing. Travel issues this time were vehicle related and I was stuck at the hotel for the night at that point. The restaurant and bar are bright and updated, the food was great and the service was even better. Olivia was also so kind and friendly while they got my order ready. Next time I am in KC I will staying at Holiday Inn & Suites Overland Park.

Stayed for 2days and the staff were wonderful. I didn’t get the name of the young lady Friday night but she was very helpful getting us checked in and other needs. Demarcus was great during the days and Erica in the restaurant was awesome both days. She was hustling around handling all the customers (we were part of a volleyball team and most were staying there) however no matter how busy, she didn’t fail to check in each customer and ask if you needed help if you looked her way. And the breakfast was very good. The rooms were nice. However some of the fixtures in the bathroom were rusted -the towel was so rusted it wad pretty disgusting. But, again kudos to the staff.