Sheraton DFW Airport Hotel

The hotel was great. Most of the staff was polite. There was a rude encounter, but it didn’t ruin the entire experience. The breakfast buffet is unfortunately not worth the $22 per person that my family I spent.

Literally one of the best hotel experiences I have ever had. My flight was canceled and I thought I was going to have to sleep in the airport for two days. When I called the Sheraton, I spoke with Meredith and Cici, and their customer service and hospitality were absolutely outstanding. They went above and beyond to help me during a very stressful situation. I have stayed in many hotels over the past 20 years of traveling, and this was hands down the best hotel experience I’ve ever had. The hotel was clean, comfortable, and welcoming, and the staff truly made all the difference. If I could give 10 stars, I would. Thank you to Meredith and Cici for turning a bad travel day into an amazing stay. Highly recommend this hotel! Also shoutout to Thomas Porea he cleaned up our table and was ve

Love the updated rooms! Staff is friendly, helpful & professional! The shuttle app (let's call it: Where's my driver) is FABULOUS! It indicates shuttle location and time until pickup as well as a note that your pickup is complete - Wish EVERY hotel shuttle used this feature! Hotel 2 airport shuttle runs every 30mins... wish it were every 15mins - Love the bottles of shower gel, shampoo, conditioner, lotion and hand soap stocked in bathrooms! Love the scent! TV uses smartTV apps (Netflix, Prime, YouTube, etc) which is great! Some rooms have flight landing views which is awesome!

I booked in a premium room because the other ones looked old and outdated, and I was pretty happy overall. The room seemed clean with some scratches but overall passable, and the food was alright though they had great variety. Convention center is a little old but very big, and the elevators were quick. Unfortunately I didn't get a great view of the airport since my room was facing the other side, and my key didn't work for the Sheraton Club on the top floor, but maybe because I didn't book a club level room. Overall passable hotel stay, decent but not outstanding service, and a pretty great location next to the airport. Old but clean, happy to come back.

Positive: Location Negative: Not having air conditioning was completely unacceptable