Sheraton Charlotte Airport Hotel

As a longtime loyal Marriott customer, I have never been more disappointed in a property than I am with this one. I make it a point to try and stay only at Marriott properties. I do this because I know I can always count on their consistency. They are always clean , safe and have great customer service. I don’t always stay at their top-tier properties and I do not expect a budget property to have the same amenities that a higher end property would have. However, this property is sorely in need of a refresh, cleaning and update. From the chipped , cracked and broken furniture in the room, to the lights that do not work and the noisy shower head, this room was a huge disappointment. Have you ever walked into a hotel room and felt like the carpet was dirty and you did not want to walk on it?

Checked in on Friday night into our traditional king room. Once we got into the room we noticed that the sink had stuff in it what look to be like pieces of dried throw up chunks so I just ran the water and rinsed the sink. In the middle of the night we woke up to sounds as if someone was taking a shower in our room. Then the noise would stop and then either sound like water patter or sometimes a pour of water. Finally I got up to check to see exactly what the noise was or if it was our room and water was everywhere. The sink had the throw up looking stuff in it and completely clogged up and water was overflowing all over the bathroom counter and the floors and water was shooting out of the holes in the cabinets in the bathroom. We called the front desk and told them and they asked if we w

Positive: I always stay at the Sheraton Airport Hotel when I fly out of Charlotte. It is very convenient to the airport if you need to catch an early flight. The hotel is very nicely appointed, and I like the buffet breakfast that is included with the room. Negative: ""

I stayed last minute on 2/19 and had the pleasure of being checked in by Robin at front desk. Not only was she incredibly kind, but also very professional. I hadn't packed a toothbrush and she kindly gave me one of the complimentary ones, asked if I needed help with any luggage, and gave me a very thorough verbal tour of the hotel during my stay. Pretty spot too, but the great people who work there make it even better!

Outdated and not kept up. Stains on the ceiling. Stains on the lobby furniture. Charged $55 to check in less than an hour early after we had a mid lunch at their restaurant. Not to mention that we have Platinum Elite status with Marriott. I hope they spend that $55 on some maintenance and cleaning supplies. Check in was pretty standard for low level hotel. Employees talking to each other rather than greeting us, make us feel like we are inconveniencing them, and then hit us with their own policy on checking in slightly early. Check out was just as fun. There’s a shuttle but there’s zero organization. People pushing past and on like a New York subway. Overall visit was poor from minute one to leaving. Only positive was the location being near the airport - which is probably why t