Residence Inn by Marriott Rockford

A friend and I had business in town so we stayed in a suite: 2 very comfortable bedrooms with a spacious shared common area and kitchenette. Although the rooms were clean there was a sense of the room decor being tired (cracked tiles in the kitchen and worn chairs with covers at the dining room table); However, the absolutely WONDERFUL staff more than made up for it. Each and every person working there was friendly, kind, helpful. The Breakfast in the more was well presented and had enough of a selection to satisfy all.

We’re spending an evening here with our entire 8U football team the night before a football game. The staff is absolutely fantastic. Our team took over the pool and the lobby, Wendell and Dionna (not sure if that’s spelled correctly) were phenomenal hosts and extremely attentive, both going out of their way to ensure everyone was comfortable and taken care of. Rooms are spacious and clean, the entire hotel is very welcoming. I’d recommend the hotel as it is, but if I could have a Wendell and Dionna at every hotel I stay at, that would make the best stay every time. Give those two a raise…they’re exceptional.

We were very pleased with our stay at the Residence Inn in Rockford, IL. The reception area and lobby smelled very clean. Our room, in one of the annex buildings, was very nice. The carpet looked new, and the room was very comfortable. Nice lighting, comfortable bed, nice employees, and I did not feel this hotel looked dated. (At least in the Bldg we stayed.)

Positive: The room was clean and the staff were very nice and helpful. I didn't go to breakfast so I cannot rate the quality of that. Negative: Today I noticed a $5.00 charge from the hotel on my credit card. When I called the hotel to ask about it I was told that there is a $5.00 parking fee! Be forewarned.

I felt played with and mistreated!!! At Checkin, I was told my reservation was under a different Corporate code than expected. Since I didn't work for the listed Company, I was told I would have to pay $30 more per night to stay at this location. No worries... I went to the truck to retrieve my phone to double check my reservation. I returned to the Checkin counter with proof on the Marriott App that I reserved my room under my Company's code not the previously stated Corporate code. The desk attendant, with the manager next to him, then stated that it turns out the codes are the same and they need proof of employment to said Company before they would accept the discounted nightly rate. I found this odd since I have never been asked to provide proof before this day and I have been a membe