Holiday Inn Rockford(I-90&Rt 20/State St) by IHG

Positive: Clean, well kept. No surprises. Negative: Traffic noise from the nearby interstate highway was noticeable, louder than the HVAC. Lower floors facing away from the highway would be quieter. No comp breakfast but knew that when booking.

My husband and I stayed here for 3 nights in early December. We have stayed many times prior and was always more than satisfied. Again, this time didn't disappoint us with clean rooms, comfy beds, and great staff! On the morning we were supposed to leave for our 7 hour trip back to Michigan , we woke up to cold and snowy weather. Unfortunately, our truck was dead as a door nail. The desk clerk manager, Vince apologized for not being able to help as he didn't have any jumper cables but offered to see if his co-worker may. Moments later, Antonio arrived with his jumpers offering to help my husband (regardless of miserable weather). They got truck running again! We were so thankful for all of the kindness displayed by these two men. Victor is a perfect match for Holiday Inn as he was very pe

We had a group of friends going together for a concert. Vince at the front desk was more than willing to help accommodate us& help to get our rooms near each other. He was extremely pleasant & more than happy to help. The hotel has a shuttle bus that takes us to where we need to go. Chano(our driver) was great. He was ready at the time we needed to leave. We had a set time to be picked up from destination back to hotel but emergency came up & Chano made sure he came right back to get us. Overall great experience at this hotel. Everything was clean and taken care of. Highly recommend!

Our stay was excellent in every way every day! Every staff member encountered was highly professional and courteous. The stand out for me was Vince at the front desk. When he learned that my family was in town for a funeral, he changed our rate to the "Bereavement rate" which lowered our bill. He was welcoming, kind, courteous, and considerate. Folks like him would bring me to IHG properties again and again. Hats off and job wer done to Vince for making our stay personable and enjoyable!

Had a great stay! The room was very nice and perfectly clean, very quiet, even with being on the first floor near by the lobby. The staff was wonderful, especially Vince who was very kind and accommodating. Love that it's pet friendly too, my cat loved the nice open space of the king suite to play in!