Candlewood Suites Rockford by IHG

Overall it was very nice. The staff was nice. The room was very clean and accommodating to our needs with a roll in shower and handicap toliet. The bed was a little short and too soft for me. It had a small kitchen with a big refrigerator/freezer, microwave. Nice tv hanging on the wall so you can see it when In bed. They don't offer breakfast but other then that it was pretty good.

Rooms are small and not well furnished. Maid service is only once a week, my hot water would take ten minutes to get warm. Shower would be turned to full hot and was still a bit chilly I used the "free" laundry facilities. Several were out of order and the dryer worthless. My clothes were drying for 3 hours and still were not dry. I had to hang them in the closet to dry. Very poor laundry facilities. If you bring a pet, you will be put in a special room which is in worse shape, no carpeting, than any other room AND they will charge you EXTRA! Worst rooms in a box hotel and you HAVE TO PAY EXTRA. There is something wrong here, something very,very wrong.

I've stayed in a few of these candlewood suites places and I have to say that this one is the nicest. I have yet to visit the workout and or water areas but I looking forward to it. Kitchenette is neat and stocked with the essentials to provide yourself with a decent meal. Service was too notch as always, receptionist exibited good communication, personability and was very helpful without delay.

The Candlewood Suites in Rockford appears to be an older accommodation as the rooms and decor are a little dated. But it is an adequate accommodation for one or multiple nights. My room was clean; the bed was well made and comfortable. Each room has a Kitchen, stove, Fridge, Sink, with silverware and dishes. This hotel offers free coffee but does NOT served breakfast, but there is a Cracker Barrel and other restaurants nearby. The staff that encountered were friendly and professional. The parking lot was large and well lit. This hotel is located near other chain hotels and if you are feeling lucky, you can try your luck at the Hard Rock Casino located on the other side of Interstate 90. While I didn’t encounter any issues during my stay, a couple of other guests who I spoke with told me

The hotel staff is disrespectful to gig workers who are trying to do their job and deliver food for their guests. They harass gig workers as if they are a criminal trespassing when Im just trying to deliver the food to the correct room. I dont answer to hotel staff. I answer to the customer AKA their guest. No other hotel in the surrounding area harassed gig workers and stops them from doing their job to the level this hotel does. For all I know the staff could go into the customers food and touch and perhaps steal their food. If I were a guest I would question why the hotel staff feels the need to intervene on a commissioned delivery and prevent the delivery driver from handing off the food to the correct customer. Why would a guest want to walk out of their room and go down the ele