Residence Inn by Marriott Mystic Groton
Mystic, CT · Hotel
- Address
- Residence Inn by Marriott Mystic Groton, 40 Whitehall Ave, Mystic, CT 06355
- Phone
- (860) 536-5150
- Website
- www.marriott.com/en-us/hotels/gonmy-residence-inn-mystic-groton/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
Residence Inn by Marriott Mystic Groton is a hotel located in Mystic, CT. It is one of 21 hotels listed in Mystic. Its 3.9-star rating is slightly below the Mystic city average of 4.1 stars. It ranks #14 of 21 hotels in Mystic. There are 10 photos associated with this location.
Customer Reviews
This hotel is very dog friendly. I wasn't expecting much but I was very happy with our stay. Jay at check in was so nice and informative. The room had such a pleasant smell. I was impressed with the dishwasher and amenities. Many different spots with dog relief stations around the property. The breakfast served was also nice. There was also a hot chocolate station when we walked in they had mini marshmallows and rainbow sprinkles the kids called it unicorn sprinkles. Next time we are in the area for an over night stay we will definitely stay here and our pup was very happy with his stay as well.
We went during Thanksgiving break. Guerty was at the front desk. He was awesome, friendly, and went above and beyond to help us. Carmen, Jay, and Victor, were kind and sweet. And Juan and Jose from maintenance were very helpful too. Hotel was awesome. Breakfast was delicious, and the Thanksgiving dinner they provided was so tasty and well made. Saved us from cooking. Only sad thing was the pool is permanently closed.
This place would have been excellent if only it were clean. When we first parked our car and went to walk into the hotel, there was a dead baby bird right next to our spot. Luckily my little kids didn't see it. Upon entering the hotel, it wasn't much better. The key card system is super old, the rugs looked like they haven't been cleaned in years, the elevator was disgusting. Our room smelt like it was clean upon entering but again, there were stains, dust, etc everywhere. We went to the pool the first day and there were clumps of someone's hair all around the pool. Unfortunately for me, my two kids were already jumping in when I saw this. When I say clumps of hair, I mean I counted at least 10 clumps all around the outside of the pool. Disgusting! The breakfast was awful too. There were
I was a little disappointed in my stay at the Residence Inn. My family was all gathering in town in advance of the holidays and we all stayed there. The WiFi was near impossible to connect to -- when I finally got connected ONE time, it lasted all of two minutes. My main issue wasn't so we can watch content or anything, but literally the cell reception at the hotel was so awful that my family had a difficult time communicating plans via text, even room to room. We couldnt get messages out or find each other to make daily game plans. Suddenly you'd get a burst of texts as you left. It was generally pretty frustrating that as a Marriott member, I couldn't get a simple thing like WiFi to work. Additionally, we were really bummed the pool was out of commission. This was a big draw for us stayi
The Visit was nice. Staff couldn't have been better. Rooms were nice.Only issue was a bit cool because the air conditioner was still in the window. Breakfast was very nice and we enjoyed ourselves.
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.