Renaissance Allentown Hotel

Never again - REFUND Please and THANK YOU! February 2026 We would like to share our recent experience at the hotel. While the staff demonstrated remarkable friendliness and professionalism, I regret to say that my overall experience did not meet expectations. First, I must acknowledge concerns regarding the surrounding area. It feels necessary to remain cautious, as the environment does not seem conducive to safety and comfort. This observation may explain the $25 valet parking fee, which appears to be more about ensuring guests' security than convenience. Although the staff was attentive and welcoming, the hotel's physical condition left much to be desired. The facilities seem outdated, with visible signs of neglect, such as dust and mildew in both the restaurant and the room. Additiona

Sarah was absolutely wonderful and offered me an upgrade. I'm from the country and had a very long day of driving and once I arrived at the hotel, it was dark. I was confused at where park and how to enter the hotel and Sarah came out to greet me in the parking garage which was totally unexpected and sweet of her. The valet guys were nice as well and offered me directions for places and even let me park in a valet spot when there was a sporting event going on one evening, so I did not have to walk far once I returned to the hotel from my own outing being the garage was packed. As a customer out of state, it's really nice to have people cater and help you to make your stay better. Unless you do valet, which i'm not a fan of, there is quite a long walk from the parking garage to the actual h

My team and I stayed for nearly a week and reserved a conference room for work during that time. We had deliveries of materials stored in the locked conference room in advance of our arrival. Our experience was generally positive, but the hotel manager's service was entirely unacceptable.|Upon arrival, a large group was in our (supposedly) reserved and locked conference room with our personal materials. For over an hour, we were unable to get this group to leave the room (they were told they were given permission to use it). The front desk and manager even acknowledged the room was reserved for us, but they would not take any action to correct the problem. The manager said we had to contact a sales representative to have it resolved. When we were finally let into our reserved room after mu

Positive: The guy at the desk was super helpful Negative: The shower was pathetic, the tv didn?t work and they told us there ?nothing can be done about it,? and the cleaning staff was super loud in the hallway early in the morning. Also, getting into the hotel itself looked like a train station. Sketchy.

Really impressed with this hotel! Super nice staff. Very clean and good sized rooms. The Dime Restaurant on site also overdelivered with both their breakfast and dinner offerings and service!