Red Roof Inn Rockford East - Casino District

Place is a scam! Added over $200.00 to the price when I checked in! Rooms don’t have a mini fridge and microwave, you have to pay extra for them? Really weird! Also, they charge you for the safe in your room just because it’s in there! COMPLETE SCAM!!! Avoid this trash business at all costs! They lie and are crooked!

Positive: There is absolutely NOTHING I liked about the hotel but the absolute worst part was the front desk staff. Negative: The front desk clerk was extremely rude and un accommodating when my reservation was incorrect. I was not refunded 100% despite the fact I was there for only 1 hour in attempt to correct my reservation-she charged me a premium room price vs weekly rate.

I just was screamed at and threatened with being kicked out by a violent guest services desk person. The story: I went by the office and rang the bell wanting to ask a question and get a hair dryer. No one came. I finally decided it wasn't a big deal, I went next door and used my key to get into the vending area to get some ice. My key worked fine, after getting ice and buying water, I then went to my room. My keys wouldn't work on my room door. I went back to the office. Rang the bell, HEARD and SAW nothing, so I knocked. The employee came rushing to the door and screamed at me asking if I wanted to get kicked out?!?! I told her I knocked because I didn't hear the bell so thought it wasn't working. She YELLED at me that she was a person who had stuff to do and I was violently b

When I arrived there were police, 2 squad cars. There was an argument without threat the police was called for. Officer had to remind clerk not to call police for civil issues. She then said the man in question threatened to burn down one of the buildings. At this point I'm scared and want to cancel my room immediately but I'm unable to without penalty or losing my money. There was also lack of lodging, this was a short notice reservation due to pending both of grandson. The clerk then says unfortunately there's a $50 fee we charge on ur card and if u don't use the safe, tell us at checkout and you'll get the $50 in 3-5 bus days. I've never heard of such a policy but this is a lower grade of lodging than I'm used to so I agreed. There were 2 large dead bugs in the corner and the shower hea

After having a very bad time at a different hotel, and having to leave very late at night, I checked into Red Roof very late at night for 1 evening. The room was great and the staff was friendly. It was a great place to get some rest before heading to my next destination. If I'm ever in the area again I would definitely stay there again.