Quattro Hotel & Conf Centre, an Ascend Collection Hotel

I chose to stay at this hotel because it seemed like one of the better options in this area. However, I will never stay here again. I checked in today at 4 PM. When I arrived, the room had not been cleaned. I went to the front desk and requested a different room, but they refused to change it. They said it would only take a short time to clean the room. So I waited in the lobby in front of the desk, still wearing my ski clothes. I assumed they were cleaning the room. After 30 minutes, I asked again, and they told me they were waiting for a room to be checked out. I had already been waiting there for over 30 minutes. It felt like my request for a clean room made them uncomfortable. Now I have been waiting in the lobby for over an hour can not check in.

We stayed for two nights recently and enjoyed our accommodations. The bed was comfortable, there’s a large fridge and microwave in the room, and overall spacious area. The front desk staff were excellent, very friendly! The only thing we were a bit disappointed in was the breakfast, all the food was cold (including eggs and potatoes) and there was not as good of selection compared to other hotels. We would absolutely stay here again, it’s in a good location, and the hotel itself was very clean and modern. Having stayed previously at other hotels in the area, hands down Quattro is best! Thanks for a pleasant stay.

We stayed at the Quattro for two nights this week. We booked a King bedroom suite and were definitely pleased with our selection. There was plenty of parking and the courtesy desk even recommended where we should consider parking so that it’s closer to our room. From the moment we checked in to the moment we checked out, we received excellent service. We were always greeted with a smile and happy attitude. Our room was extremely comfortable and very clean. The complimentary breakfasts were great, with a very nice variety of food - something for everyone. Even the pool and sauna were clean and the pool was surprisingly warm. We look forward to staying here again.

Great customer service, price, friendly, knowledgeable and kind dedicated staff always willing to help to ensure the best client service and satisfaction. Quick and responsive as well too any room issues as well and again will do their best to ensure the client feels very comfortable in their room. Lots of towels, soaps, shampoo, toiletries etc available as well. Rooms are always clean and well taken care of too.

Clean. The hallways and floors are spotless. Even with a lot of slush and winter weather, your hotel is clean. It could use a Christmas tree in the lobby though for a more festive Canadian tradition. The staff remain helpful and pleasant too. Mike the GM is awesome !!