Quality Inn & Suites

The beds and rooms were quite comfortable, although not as clean compared to other Quality Inn hotels. The building itself was in disrepair, as one of the panels on the outside wall was missing entirely. Furthermore, the elevators were unreliable and the stairs were dirty. The pool was empty and it looked like it had been abandoned. The breakfast was appalling, there was very little available. But if you just want a cheap place to sleep and get out on the road quickly, this is the place for you.

This is the worst Quality Inn my family has ever stayed in!! First of all, my card was charged unauthorized on 3 separate occasions for separate stays although we only had 1 room. The elevator doesn’t work- stuck on 3rd floor. Also, the elevators’ certification expired last year. There is trash in the stairways, which we are regulated to using since the elevator is not in service. Trash in the vending/ice room. In our room, the heater did not work. As for the breakfast served, just pitiful!! The grounds are littered with trash, shopping carts, abandoned cars, not to mention used needles!!!! A TERRIBLE STAY!

I am contacting you because I am truly concerned about a hotel that is attached to choice hotels.I stayed at Quality in and suites in Little Rock Arkansas on 7/20/2018. I booked this hotel through my UPS employee benefits discount. Please be advised that this hotel fails to meet any expectations for “quality” or customer service. The hotel rooms, hallway and elevators smell of marijuana, urine and I observed mold. I am currently being for bed bugs. My room was infested with bugs and roaches. My room flooded from rain entering it from the window. Lastly, the buildings siding fell on my vehicle. No one will answer my calls, manager or owner will refund me for the rooms. I am very disappointed with manager Maria and have yet to hear from Chris the owner.

I'm a loyal Choice Hotel member. But this place will be my last choice if I ever have to come again. Definitely needs updating. Morning staff was very friendly. Night staff was not very knowledgeable when I checked in the night before. The room was just okay. Not the worst and not the best. But definitely needs to be updated. There were stains on the bed spread and stains on the ceiling and in the bathroom.

The only good part of this stay was Maria at the front desk. What a dive! Icemaker was broken, 94 degrees and I was told the pool was closed for the season (before Labor day). Upon inspection, it was obviously closed a lot earlier as weeds were overgrown and water was disgusting. Showed up for breakfast at 8:00 and they were out of coffee, eggs and sausage. They had to send housekeeping out for more food. My room was supposed to include bath robes, bottled water and a free newspaper; none of which was available. The location is not good and my wife did not feel secure. I've always tried to use a quality inn. This is absolutely the worse.