Home2 Suites by Hilton Little Rock West

Staff were helpful and accommodating. Common areas where clean and tidy. The actual room, a king suite on the 5th floor, while not dirty, was in desperate need of maintenance. The number of things that were worn, water damaged, broken from use/misuse, or inexplicably wet were not few. The bed frame box had one of its four sides completely detached and laying against the wall beneath the headboard. The result of which was an obnoxiously loud creak upon even the slightest movement, as well as the anxiety from the knowledge that at any moment the head of the bed might suddenly drop 10". There were multiple obvious signs of water damage, cracked walls from structural subsidence, and evidence everywhere of improper or inadequate maintenance. The lobby was lovely and the room was very q

My wife and I are a retired couple from Texas. We arrived at the hotel slightly before 3PM and were told they had no idea when our room would be ready because many people had checked out that day. They proceeded to check in 4 customers ahead of us. When we asked to speak to a manger we were told that no managers worked at the hotel on weekends. Later, the manager told me that she was on the phone when I asked to speak to a manager. I spoke with Hilton customer care and was told that because we were raising our voices and using profanity, we didn't, and we don't, we would have to leave, or the hotel desk would call law enforcement to force us out. We left quietly the same way that we came in, and we will not be using Pinxxxx-operated properties in the future. Texans beware!

This was a perfect stay for the Thanksgiving holiday while visiting nearby family. This hotel is pet-friendly and the studio room was the ideal size for our doggo, my husband and I. ||Two things to note: the original sheets were stained and our TV was burnt out so anything we watched included a blue/purple hue. The hotel staff however (who also worked during the Thanksgiving holiday) was helpful in quickly replacing the sheets and providing extra coffee supplies when we needed it. Overall, this was a great stay for our needs. I also appreciated the attentiveness of the staff.

Positive: Workout area open 24 hours and good equipment. The soft yogurt with fresh fruit was great. Negative: ""

We noticed pet odors. Both elevators had a rectangle of carpet on the floor that had not been deodorized. Room had areas where we’d get a whiff of pet accidents (bedroom was odor free). Staff was friendly, room and hotel looked clean, breakfast was typical. Several chain restaurants within walking distance. Easy access from the highway and easy parking. We frequently stay in pet friendly properties. This has been the first that I have experienced a pet odor problem.