Portland Marriott Downtown Waterfront

This hotel provides superior service. The entire staff was oriented around a first-rate customer experience. My room was impeccably clean. Bed was very comfortable -- no issues with my bad back. I had a lovely river view from the 14th floor. The shower was great. Room service delivery was on time and well organized; food was good. It was easy to ride share back and forth to the convention center for the conference I was attending.

I did not enjoy my stay at the Portland Marriott. The main issue was that the hotel did not honor the government rate as promised, which was very disappointing. I have stayed at many Marriott properties before and have never experienced this issue elsewhere. Additionally, the cafeteria staff refused to take my food order even though I arrived about five minutes before the kitchen’s stated closing time. This felt inconsistent with the posted hours of operation and was frustrating after a long day of travel. Parking was another major inconvenience. Guests are essentially forced to pay $54 per day for valet parking, yet the valet staff is often not present when you arrive. I had to wait or go back into the lobby to notify the front desk so someone could take my car, which defeats the purpos

I have yet to stay here. I had booked a wonderful getaway for my wife and I that was to take place this evening. We had a weekend where it would just be the two of us. Fast forward and she came down with the flu. I had booked the room 48 hours in advance and the day before I had notified the Marriott that she was very sick. They told me that it was not their problem and cancellation policy is 48 hours in advance. I let them know we usually book through their company and this was a serious matter. I asked the speak with the GM. They concierge reasoned and said they will call you when they get to you, but they also may not call you. What a shame. I work in customer service. I understand extenuating circumstances happen as does life. For a human to treat another human with such distain of a

The hotel is in a convenient location downtown and the staff was pleasant. The amenities in the hotel including the M Club and breakfast was welcomed and were fully stocked to enjoy. The gym was expansive and had a good range of equipment overall. ||The room offered a good view of the city and river. The bed was very comfortable and the floor was quiet overall.

I've heard that valentines is the worst day to take someone out on a date, and this place is proof of that. I've been calming down since Valentine's Day so that I can put this in plain words. We were seated at an unbalanced table with basically broken chairs next to the check out waiting area. We were served a yogurt and fruit salad with some greens, a cold pot roast, and dessert was a sort of broken cheese cake .. so awfully "Portland". God bless the staff that keep this place floating. And God bless my date for being so gracious and kind. Neither of us like to complain to staff because it's certainly not entirely their fault. Don't waste your dollars on a corporate sinkhole.