Placemakr Downtown Austin

Not the best but not the worst. The staff were friendly and responsive. The hotel was lacking. First of all, it’s right in the middle of a construction zone, so it’s fairly loud. The inside of the hotel and our room smelled strongly of cleaning supplies and bleach, and not in a oh-good-it’s-nice-and-clean-here kind of was, More like a oh-did-they-just-clean-a-crime-scene kind of way. The room itself was nice enough, it had everything you needed. If you were planning on doing a short stay, where cooking for yourself was necessary, it’s fully stocked with everything you would need. The AC works great. Cute little balcony overlooking a creek and construction site. However, the mattress was incredibly uncomfortable. I could feel every spring! Overall, my husband and I think we could’ve staye

Great value, comfortable bedding, clean suite, well equipped kitchen with everything except seasoning and oil. The front desk help were outstanding, especially Trinity. All staff including maintenance were friendly and made good eye contact. The gym is well equipped with benches and dumbbells of multiple weights. There is a very nice pool area with a nice, new BBQ, and a Whole Foods market 2 blocks away! A lot of construction is going on next to the hotel, but the noise is not bad and it tapers off at night. When it’s done, this is going to be a beautiful place to walk around, right next to the creek. They have miles of jogging/riding trails next to the river, within a few blocks of the hotel. I’m completely impressed and will stay here again the next time I’m in town.

I had a fantastic stay and want to give a special thank you to the hotel manager, T. From the moment I arrived, T went above and beyond to make sure everything was perfect. They were incredibly professional, attentive, and genuinely cared about the guest experience. Any question or request I had was handled quickly and with a great attitude. It’s rare to see management so involved and committed to making guests feel welcome. T truly sets the standard for hospitality and made my stay that much better. I would absolutely stay here again because of the excellent service.

Booking with Airbnb made things a little confusing at first but the front desk staff Lucy was an absolute doll in getting us settled in. She was super informative of the area and got us checked in very quick. The rooms were beautiful and clean. it was a great stay in a good location close to our concert venue which was great! I would definitely stay here again.

Hello My name is Esther Aczel. I am the Group Organizer and Head of HR at POLYGENCE. We held our annual Retreat in 2026 in Austin and chose placemkr Downtown as our hub for the 5 days program. Our team of 27 gave excellent feedback both about the Hotel and the upstairs meeting space (Clubroom). Check-in and check-out was seamless. I would like to praise the Front Desk Team: Zandy, Triniti and Lucy did a great job. Special thanks to Jalen Bright who was extremely helpful while I was setting up the place before and during the meetings. He did put an extra effort almost every day to accommodate our group, he provided help multiple times and did all that with a bright smile and kindness. Way to Go Jalen! We only had a little bit of technical problem with the large meeting room, but the GM AJ