Omaha Zoo Hotel

Yes the motel is under construction I expected some of the mess but I had no towels,no shampoo , conditioner,body wash or soap . I had to ask 3 times before someone had me follow them to the laundry room and carry all that up to my room myself . how rude . Also the pool is closed you would think when I asked what time it closes they could've told me it is closed permanently. Very poor customer service

If I could give zero stars I would. This hotel is awful. The service sucks, the guy at the desk at 3 this morning couldn't even do his job correctly and barely understood English. They "no showed" our booking and tried to charge us again even though we had our reservation information. The second floor is dirty and smells horrid, no elevator, has no business being open during their so called renovations. Room smelt weird, no trash can, one towel for four people, tv wasn't even plugged in properly and also had no sound and the color was off. Far from a Comfort Inn.

Worst ever! First off, waited & waited while the girl was on the phone; the language barrier was, well neither of us could speak each other’s language; my broken Spanish & luckily a housekeeper that was there assisted in the checkin process. Walking to our room, the hallway remakes of cigarettes, carpet so worn. The hallways apparently haven’t been renovated. Now the room is what did me in! The door didn’t even shut! The carpet was torn, the extra lock part was broken. No pillows on the bed. Fridge didn’t work. The sink leaked so bad the trash can was under the pipes. Back to the desk, the guy says we can leave. I say I want a new room with a door that LOCKS and STAYS CLOSED. Next room did meet those standards, but that is where it ended. Linens stained. Only two towels in a weird shade of

For those of you familiar with the show hotel hell, this place is the "before" version. Amenities & Features Experience: When you see advertisements for this place don't trust the listed amenities are features. There are NO TOWELS PROVIDED at this place. There are NO PHONES in the rooms. There's a yellow sticker from the health department that says the pool is closed because it failed to meet the minimum standards. It says continental breakfast and there is a space that appears to be a serving area for a continental breakfast however turn breakfast should be used lightly. I went down at 8:00 this morning and there was cereal but no milk whatsoever there was coffee but there was no waffle mix there was no biscuits there was a spattering of gravy somewhere in a pan and all of the juice in t

This hotel is DISGUSTING filthy, smells horrid, not as pictured at all!! Service sucked. We had 1 towel and dirty linens and they refused us new ones or more. Pool was so gross I would never stick a foot in it. The check in lady was hard to understand. We booked a king room and they gave a double twin room. Tried to tell us we couldn't have a king. Then my bf booked with a card online and they made us give a card for a deposit and ended up charging that for the room. Overall worst experience. Don't stay here.