Motel 6 Hagerstown, MD

Positive: It was cheap, there was a bed, and there was a shower. Five stars Negative: ""

Rooms are nice with plenty of space and recently updated. The mall is within walking distance and several stores and restaurants are close by. Customer service is exceptional here. Matt is so friendly and goes above and beyond to make sure everything is working and comfortable for you. You wont have the most modern rooms but you wont find better customer service anywhere else.

Stop, do not rent these rooms. Door would not shut properly, you can see light coming through the door from the outside and there were cockroaches crawling across the wall and cigarette burn marks. We rented 4 rooms for our staff, and within an hour of check in we noticed these above items and went to the front desk to cancel. Now they are not refunding our full amount. Would rate a negative if possible. Tried twice to call the hotel and they hung up, "great customer service" and you can get through to the corporate office but they do not understand English. Absolutely the worst hotel our staff ever encountered. Do not rent these rooms!

I don’t normally write reviews, but I had to for this one. The highlight of this trip was Mat at check-in! He had such an upbeat attitude and provided excellent customer service to everyone in the lobby, including me! Hands down, the best check-in experience at a Motel 6.

My stay was wonderful! I would definitely come back to stay again. The staff was delightful, polite & very helpful. They were very upkeep on the services here, I was very impressed with their services!!!