Motel 6 Arlington Heights, IL - Chicago North Central

We called the number for the hotel and were answered by the "reservation team" who gave us all wrong information. When we finally got to the actual place of business, the rooms were not great. The bed is on a table like structure and there were only 2 flat pillows available. There was no clock and the TV just talked anytime a button was pressed. The front desk attendant was polite and courteous.

Positive: Nice setup full bathroom Nice padded sitting area with a table next to it well thought out design Negative: The mattress was painfully hard I felt like I was being tortured on some medieval device I think the pillows were made out of cardboard Everything else was nice but the mattress and pillows are by far the worst I have seen in any hotel It’s a shame

November 30, 2025 I’ve stayed at this place on two different occasions. I was never confronted about my cat ‘supposedly’ tearing up a headboard they had to replace. That was a month ago. Fast forward to two weeks ago when I paid for a reservation and was allowed to stay. I extended my stay for another week starting today, but was called on their house phone informing me I had to vacate the property immediately. I was on the ‘Do not allow’ list. Absolutely the worst form of customer service of being treated like a criminal. If I could give negative stars, I would! STAY AWAY FROM THIS HORRIBLE BUSINESS!!!

I got what I needed and hoped for from a Motel 6. I stayed 3 nights there and have no complaints. My room was clean. The bed was comfortable enough. While I was there, it was fairly quiet. It's close to the convention center and a number of restaurants which is what I needed. The rates were very reasonable. The staff was efficient and courteous.

Reserved a room online a week later the price doubled. Called them and they claimed they didn’t even have record of me. Could not understand whoever is on the phone hardly at all they don’t speak English. Cancelled booking and will just pay for an actual hotel.