DoubleTree by Hilton Hotel Chicago - Arlington Heights

I do not understand some of the recent negative reviews for this hotel. We stayed this past weekend, March 6th and everything was great. There was easy check-in, the front desk staff was very friendly, and our room was equipped with nice features. The standard Wi-Fi speed was actually fast enough to stream even though it said it probably wasn’t, and the TV can be controlled through the Hilton app. The breakfast buffet had plenty of variety. I have no complaints about this location. The room did have a little wear in it, but no more than out of the ordinary for a hotel room that sees multiple visitors a week

Posting on behalf of my husband who stayed late December 2025. We have traveled extensively for business and leisure, and while it is expected for there to be some variation in quality and service within the properties of a hotel brand, the experience that the Doubletree Arlington Heights near O’Hare airport provided was not aligned with our expectations for the Hilton brand. Although the rooms were merely adequate, the shuttle service was the most disappointing issue with the stay. My husband selected this hotel after verifying through the website that the shuttle was running during the times he would be traveling to and from the airport. When he called the hotel on his way to the airport regarding shuttle pick up, he was told that he could only call for a pick up when he had arrived at t

It’s nice and clean. The front desk was friendly and even offered me a cookie. That’s quite nice surprise. Drove from kohler town and this was neared to Chicago airport and very convenient. I only found out there’s a huge Japanese mall 3 min and u can get great Japanese food.

I felt home the second I walked into the hotel since the receptionist was amazingly friendly and helpful. The room was big and quiet, the bed very comfortable, the bath tub and extra plus for me. Yes, the furnishing and appliances are not the most modern ones but everything works and is well maintained, so what. The proximity of the airport is another plus. Food in the restaurant was ok but I need to commend the waiter who had a big group to look after plus me and some other guests and still served us quickly and with welcoming friendliness.

Hilton should be embarrassed by this hotel. ||Let me start by saying that the hotel was aware months before our on-site conference that there would be over 250 participants, many of us staying in their hotel through a contracted group event price. One would therefore have expected them to staff the single dining area appropriately since there was only one single restaurant in walking distance. It is common for conference attendees to not have a car. ||The hotel was contracted or notified about the need for 6 buffet meals. One time they ran out of French fries and started serving bags of potato chips instead. At the final evening dinner they served about 70 people. They ran out of mixed vegetables and started serving sliced heated cucumbers slices. They ran out of cheese for the Cesar’s sa