Marin Hilltop Hotel

How this hotel is part of the Marriott chain is beyond me . First thing you will notice as you enter, its the funky smell, similar to a goodwill store. Then you get to talk to the very rude and unfriendly front desk staff . Since we were attending several events during our stay I inquired about getting our room cleaned . The woman promptly informed us that this was not possible even though the website clearly states to ask about it, implying that this was possible . Second person at the front offered to send up towels . When I contacted guest services and also housekeeping neither number answered. Called the front desk and was told to just called them if we needed anything . Both housekeeping and guest services numbers were out of order . There are two elevators to the rooms but only on

Positive: Staff were professional and friendly. It was quiet and clean. Parking was easy. Conveniently located to dining and shopping. Negative: ""

I've been staying at this hotel for over 2 years for work they just changed the name....I was very suspicious to see what changes would be made... I'd like to say that I am still very happy with this hotel and the staff at the front desk. When I enter I'm greeted by Paula who couldn't be more friendly she knows my name and is always willing to help if needed. And yes the rooms are a bit outdated but they're clean and well kept. And I personally haven't had any issues with noise. The hotel is being renovated now and I'm looking forward to seeing the newness. Breakfast is delicious and hostess is very nice. The bar also good for late night appetizers. This hotel is near so many outdoor adventures and has a shopping center within walking distance. I've also stayed here with my sister to go hi

Jose is amazing! I travel weekly for work and this is my go to hotel. He is very personable, gets to know his customers and always provides excellent service. There are several other options for dining but I choose the hotel restaurant because of the convenience and friendly service. See you next week, Jose!

Lovely hotel. The room we stayed in was somewhat outdated, but they are in the middle of renovating so that may change. The AC unit is a little loud, but they had a microwave in the room which is a huge bonus for me! The staff was great. Loved that they offered almond milk as an option for their complimentary coffee bar. Lobby is very nice and always smelled amazing.