MainStay Suites Omaha Old Mill

My stay was good, the room was clean and spacious. Only complaint I have in give people a heads. They don't have trash cans near the elevators like other hotels. I'm a clean person where when I eat at the stay in the morning I'd throw away the trash near the elevator or somewhere in the hallway. That in mind I left to work in the morning and left a bag of trash outside my door. Thinking like most every hotel house keeping passes by and takes the trash. Well after a long day at work I'm back at my room, I get a surprise knock from the I'm guessing hotel manager saying " At my hotel I don't allow trash in my hallways, you need to throw away your trash at the dumpster outside in the back of the hotel" I said oh okay thinking to my self maybe that's something they should let someone know when

The staff at this location are phenomenal! They provide professional and prompt attention. My daughter had a medical issue and when i requested a room change to make her entry to our space easier, they promptly assisted me. I have been at this location since October of 2025. I have had 100% positive experience! Anyone looking for a quiet accomodation in the old mill area of omaha with easy access to the interstate, great food choices close to the hotel, or any other shopping needs, this is a great option!

Staff was very polite room was clean. Beds felt old and springy but they were clean. My room was modified from a single queen to 2 doubles without informing me and the a/c was stuck on and could not adjust the temperature

If you are planning a long-term stay, I strongly recommend choosing another hotel. I stayed here for work for six months, and the overall experience was disappointing. During the first couple of months, my weekly rates were inconsistent, even though I was booked under a corporate code. I repeatedly had to address incorrect charges, including delays in receiving my tax-exempt rate. This required constant follow-up, as the staff did not proactively resolve the issue. Early in my stay, I also experienced roaches on two separate occasions. When I reported it and provided photos and videos, the response was dismissive, and I was even questioned about reimbursement for the roach spray I purchased myself. No compensation or meaningful acknowledgement of the inconvenience was offered. Housekeep

We had extensive stay because I had surgery. The staff is Amazing nice and kind. |The staff is the reason that I enjoyed my stay. They are a value to the hotel and try to accommodate your needs. |However, the owner need to spray the rooms. The back door was open by visitors, perhaps bugs came into building. Trust me, get it sprayed. The overall room was nice and comfortable. It was clean. |The problem is setting rules for the visitors that play extremely loud music anytime and for hours. Disappointed, as there was zero breakfast and the cable only had five channels for my entire extensive stay. |Overall, not a bad stay but spray the hotel rooms because we encountered 6 different insects. A posted sign about loud music would be nice! Overall, not a bad place to stay. Fix the small problems,