La Quinta Inn & Suites by Wyndham Latham Albany Airport

My experience with my stay has been nothing short of incredible. I unfortunately have ran for the hills from a severe abuser/stalker and this establishment not only provided me safety, compassion and comfort but has two employees i would like to mention who were present while the police needed to be contacted due to the stalking issue (which i do feel horrible happend at such a well maintained and highly rated hotel) Bassam and Lavanya made me feel safe, noticed and were incredibly understanding as well as professional. The housekeepers are also friendly, helpful and very clean! If you are in the latham area i would highly recommend this hotel for an enjoyable stay! Not to mention the heated pool and gym is very well maintained for those with children. i know mine get their use out of it,

I normally don’t give that many reviews, but this unexpected pleasant experience really compelled me to give a review for this stay and it would mostly be because of Aneela who went above and beyond to make sure we were comfortable and we really enjoyed our stay. We have travelled to Albany quite a few times and have tried many hotels. We have stayed at La Quinta a few times in the past and would be very honest to say, that the service was barely satisfactory. But during this last visit, we were very surprised by the quality of service, specially the FrontDesk. I was very impressed with Aneela who I think is the Assistant GM and she was so courteous and gave us such a warm welcome and it really felt different from all our past stays in this hotel. She really knows what she is doing and is

We chose this place because it is pet friendly, indoor pool, and breakfast. The pet friendly part was spot on however pool was closed for cleaning for 5 out of 6 days we stayed. The breakfast poor in vaulity, omelets always cold, no half and half for coffee, rooms need updating. Then there was parking the lot is small, trashy, there are no painted lines people park poorly making not enough parking for all guess staying all the hotel. If you have pet/kids be careful non guess use the parking lot as a short cut and drive through at high speed.

Wasn’t at the hotel very long however if was perfect for what I needed it for. Room was nice and clean nothing crazy but great for the price.

Bed bugs. Front desk attendant was absolutely rude. Hotel floor smelled like pot. When we asked to be refund because we weren’t staying we got told that our reservation was canceled. We drove all the way home 4+ hrs to find out that it was never canceled this morning. Kristy Desest is the general manger and the Employee is Lavanya very unprofessional