Holiday Inn Express & Suites Albany Airport Area - Latham by IHG

The stay was wonderful here! Rooms were clean, nice pool, very good breakfast, good location. The service staff were great! I had lost glasses behind a table in my room. I called them to see if they could find them and upon double checking they found them!! This went above and beyond for customer service and I am very grateful because they are my favorites sunglasses. I would highly recommend staying here. I am happy and pleased with this hotel overall!

Holiday Inn is well known for it's delicious cinnamon rolls. It was a bit disappointing that there was no icing on them and some were really tiny. However; overall the place is clean, check in was easy and we really appreciate the small welcome bag with Famous Amos cookies. The heated pool is so nice and warm in the area, definitely a highlight! ||It was a bit odd how it's listed as complimentary coffee in the lobby but the lights are turned off where the coffee is located in the breakfast area. We saw people grabbing coffee in the dark. Overall a pleasant stay.

The location is perfect it is close to everything you could ever need. I stayed here for a few weeks with my special needs child after we had a house fire and everyone was so accommodating understanding and sympathetic. When I first made the reservation we were put on the 4th floor but after letting them know my special needs son runs and jumps they gave me no issue putting us on first floor. The pool is a nice accommodation and the hot tub was nice to relax in. The breakfast is superior better than any hotel breakfast I have ever had. It's fresh everyday. It wasnt nice to go through the trauma of a house fire but to have a wonderful staff made it that much easier. I didn't have to worry about cleaning the house keepers are on top of it. I don't understand these bad reviews from people who

Positive: It was close to where we needed to be. Negative: The room had flakes on the floor. Very strange. There was no bath wash and was told they would put some in. Didn't happen. When we got in at 11:00pm we had to ask for it, again. The hall smelled of dog when we got off the elevator.

We’ve been to this hotel a couple times and it’s always been great! We recently had a visit, had a small issue and the General Manager Sheila dealt with the issue immediately. She not only fixed it but went above for us. She was very nice and professional. We will stay here every time we’re in the area and recommend it to others!