Hampton Inn & Suites Albany-Airport

We were very pleased with our room and the (brief) contracts we had with the staff. We stayed in a king suite that was set up very nicely for use. A comfortable bed with pillows that were usable. A loveseat with two small ottomans. A peninsula at a usable height with a TV on one side. A nice sink near the entrance to the room. A under-the-counter fridge. The bathroom was excellent with a very usable closet with hangers that are convenient to use. The bathtub/shower wasn't slippery and the shower pressure was adequate (I thought it was fine. The towels were large. The only problem with the room I had was that there wasn't any notepaper or pen in the room (nor a Bible). The room temperature was controlled by a wall thermostat. There were four outlet plugs for each side of the bed!! T

Worst experience ever, they had mentioned free Airport pickup and drop and when called they say they have stopped that service long ago. They do not respond, they have 24 hours Front desk but there is no one at the desk.

The room is actually very nice. The service was not. Despite what's written on their website and despite what was told to us over the phone just a couple of hours before 9 pm when we arrived at the airport we were told that the shuttle was unavailable because there was only one person at the front desk. We were told that we would be reimbursed for an Uber. After submitting the receipt as instructed, it took multiple emails, two phone calls and 10 days before they got around to crediting the credit card, which was also 5 days after being told over the phone that the credit would happen "that evening". It should also be noted that during the last phone call I was put on hold for 20+ minutes because the person on the other end was the only one there. This would suggest that be it a week

Everything went wrong more or less, but none of it was the staff’s fault. I want to thank the staff for patience and caring while everything was a mess. First, on check in, the credit card reader and computer went down, so credit card transactions were on paper, and mine was rejected. The WiFi didn’t work, but they were ready for that with backup codes. Then, the AC wouldn’t respond to the wall remote, so the front desk guy tried changing the batteries. That failed so he offered a new room (we just asked for more blankets, which he promptly brought). Finally just before 7 am the AC finally turned off but funny thing, it was because the entire hotel lost power. After a dark but warm shower, we went down for a breakfast which the kitchen staff was making the best of! The cute Halloween light

This is a pet-friendly hotel with no option for non-pet rooms, which is a big problem since all the rooms are carpeted. The first room I was given smelled strongly of dog urine and mold, so I asked to change rooms. The receptionist moved me to a room that was supposedly only pet-free for two months — but it still had a bad odor, and even the pillows smelled terrible. The staff did replace the pillow when I asked, but it didn’t make much difference. Overall, this is one of the dirtiest hotels I’ve ever stayed in. The carpets, air quality, and cleanliness are unacceptable. Never booking this hotel again, and I don’t recommend it to anyone.