La Quinta Inn & Suites by Wyndham Katy

Spent the last couple weeks here. I was working a job at the mall and had to work nights. The hotel is right smack in the parking lot of the mall so it was very convenient. ID LIKE TO GIVE A BIG SHOUT TO MISS VANESSA FROM THE FRONT DESK. She made our stay very comfortable during our stay. She was very attentive, sweet, caring, charismatic, friendly and anything else you can think of. I appreciate her and wish nothing the best for her for the hospitality. The whole crew is also very good! Super clean hotel. Great breakfast with food always stocked! Very good pricing. I’d stay here 100 million more times if I could. Miss Vanessa if you see this! May everything you wish for come true! Thank you!

What was ok - Free breakfast and parking, had an indoor pool for the winter, and the location (close to the mall and central in Katy)||||What was terrible - Don't expect to get service (we called 5 times across 2 days to get toilet paper and clean towels and never received them. We had to take these items from a cart), there were broken items in the room that could be easily fixed before customers arrive (the drain in the shower) - we had to kneel on the floor after every shower to drain the water, we were in Houston (which is humid) but the room smelled like mold, it took a while to get hot water and the internet was slow, breakfast should go longer on a holiday ( 10 instead of 9), the parking lot is small if the hotel is full, and the pool feels like you are in a prison pool. ||||We did

This Hotel was the worst of my lifetime. I did not feel safe, and I knew my health and that of my dog, was in grave danger if we stayed.

This was one of the worst hotels I have ever stayed in and I travel a lot. When we arrived we could not enter the assigned room because the door was broken. The light turned green but the handle couldn't open the door. We were given a different room on a different floor without 2 queens so one of us had to sleep on the sofa bed. The sheets were dirty, the refrigerator door fell off. We came back last night at 1230 am to find the smoke alarm chirping. 30 minutes later, no help from the front desk. We had to go down and request a new room. Which was dirty and loud. We didn't get to sleep till 3 and were woken up at 6. There was no maid service or new towels brought. |The breakfast was surprisingly good.

Our room had a very bad musty smell. We found a cockroach in our room. Asked to be moved. New room also had a bad smell. Assuming it's because the rooms were over the pool area. We stayed for a week and couldn't even use the pool. Of course the heater was broken and it was ice cold. Breakfast was the same thing every day and was pretty tasteless. Tortillas, potatoes, powdered eggs, sausage, refried beans, waffles, mystery bagels. It was in a pretty convenient location, but I would've spent a little more to have some better amenities and variety.