La Quinta Inn & Suites by Wyndham Charlotte Airport South

Very dirty, carpets wreak of urine and dirt! Poor service. Lobby was dirty when you walked in, leaves and dried dirt all over the carpet. Elevator rug looked like a crime scene. Website states shuttle until 12 midnight. Called for shuttle at 1103pm was told no shuttle tonight was hung up on. CARPET WAS FILTHY! Resembled abandoned whore house

I chose this hotel because I was traveling with my dog. I originally had another hotel booked, but due to traffic and already being exhausted from driving all day, it would’ve added another two hours to my trip. I pulled up the nearest La Quinta on my GPS and booked this location without checking reviews first — that was a big mistake. The photos online do not accurately represent this hotel at all. The rugs throughout the building are dingy, dirty, and torn in several places. As soon as you walk in, there is an overwhelming smell of pet urine mixed with a musty odor that is honestly nauseating. The smell does not improve once you get to your room. In my room, the bathroom door wouldn’t even close properly. There was visible mold around the window, and the room smelled so bad it was imposs

My experience really wasn’t as bad as some of these other recent reviews. I stayed for three nights originally unplanned. The staff were helpful and friendly, I did not have any problems. The room was clean and comfortable enough for the cost. The odor in parts of the hotel is not pleasant at all. It smells like something is being used trying to cover another smell, and it is extremely foul and overwhelmingly strong in the elevator and hallways. The condition of the hallways had me very nervous about what the inside of the room was going to look like. It is in a state of neglect and literally falling apart. Smells terrible and stains everywhere. It’s very apparent that it has been in a state of disarray for quite some time. The grounds and parking lot are very dirty and not taken care

I had a really, really late arrival into Charlotte and several hotels would not honor a check-in after 2am. This hotel accommodated my late check-in and allowed me to check-out late for a small fee. The lobby is very comfortable and the the first floor rooms have rather high ceilings, giving it a touch of elegance. I left a very good tip for housekeeping and I recommend for business travelers who may arrive with unconventional hours.

Serious safety and sanitation issues — handled unprofessionally I am currently staying at this hotel and feel compelled to warn others due to multiple serious issues. I found what appears to be a bed bug in my room and documented it with photos. Instead of taking this seriously or arranging proper inspection, staff dismissed my concern and denied it without investigation. I requested basic compensation to wash and dry my clothes (a standard precaution when bed bugs are suspected). This was refused. Most concerning: a stranger was given a working key and entered my room by mistake. This is a major safety violation. I was told that they don't know how that happened even though you clearly need a key to enter in a hotel room. The front desk issued multiple keys that did not work, requiri