La Quinta Inn by Wyndham Austin North

Himani and Monica at the front desk are both exceptional. She made the check-in process seamless and went out of her way to ensure I felt welcome. The service was efficient and professional, which is exactly what you want after a long day of travel. If you're staying in North Austin, this location is a solid choice thanks to the great staff. Would you like me to post this to a specific review site for you?

Positive: The staff was extremely rude! She was on her phone and eating when we walked in, we were not acknowledged and she kept her phone on speaker the entire time we were at the counter. We even heard some inappropriate language coming from the other end. Negative: The hotel smelled musty and old. One of the elevators was out of order. The walls were dirty, the carpets were filthy, stained and coming up from the padding. The parking lot was full of trash and it was poorly lit. Lots of traffic noise and thin walls.

If I could rate lower than 1 I would, we didn't even stay in our hotel for 5 minutes, it was so dirty and worn. Nasty stains on the floor and bed, torn carpet, etc. I have stayed at La Quinta's before but do not think I will ever take a chance and stay at another one if they allow this type of property to operate under their name. We contacted them to get a refund, considering we didn't even stay in it for over 5 minutes, and they refused.

The location is great and the front desk Staff was extremely friendly! The rooms were nice I didn’t find any bugs of any sort. The only i will say is that they tell you breakfast is from 7-10 but if you aren’t there early there won’t be any food or drinks. Other than that we had an excellent stay!

Upon arrival the establishment looks ran down and haunted. No lights and very unwelcoming. Very dark in the lobby and throughout the hotel. Upon entering the room I immediately knew I wouldn’t be staying here. The floors were filthy, walls were stained, beds with crumbs and stains. I went straight to the front desk and asked for a refund and drove 2 hours back home.