JW Marriott Desert Springs Resort & Spa

Positive: The room was very comfortable and clean. Negative: I spent my days at the pool. It looked very dirty and needed someone to take the bugs and trash out of the pool. It wouldve been easy to clean but they didn't do a good job. Also the prices for drinks and food were outrageous at the pool.

Property is lush & well manicured. The rooms are spacious and great views if facing the pools. Employees at the resort need a refresher course in customer service. Our experience: 1st night we ordered room service and were promised it would be at our door in 45 minutes...it took double that time! When we questioned the timing we were told they were busy. I ordered a cheese quesadilla (because I'm a vegetarian) and it was delivered stuffed full of chicken! 4th night we ordered two pizzas from off-site...they were delivered to the front desk but the employees at the desk never alerted us of the pizzas being delivered. We finally called and they said, yes they had been sitting there for a while! We ate cold pizza since there are no microwaves in the room. We found it extremely hard the ent

I was extremely disappointed with my stay at the JW Marriott Desert Springs Resort & Spa. The check-in experience was disorganized and frustrating, and despite holding status, management showed no acknowledgment or concern- they actually seemed annoyed. The spa was the best thing about this resort. ||The room itself was not clean upon arrival, which is unacceptable for a property at this price point and brand level. Additionally, I was charged a resort fee that supposedly included access to the bar, only to discover the bar was closed. On top of that, I was required to pay an additional entry fee elsewhere, something that was never clearly disclosed. It was a mess and the staff even said that and apologized.||To make matters worse, the shower water turned cold after about ten minutes, maki

Beautiful grounds and a very nice experience. If you stay during a tournament weekend, highly recommend you book private transportation to/from the airport. Do not skip the spa, it’s worth every penny. Blue Star Lounge is the best hidden gem & Emy was our favorite bartender in the place.

Overall nice place. The room can be quite far from elevators and hard to navigate around. The bed is very comfortable. The housekeeping needs some improvement. Didn’t reset previous guest alarm (so it went off at 5am) and also didn’t change shampoo bottle (was empty). The pool water is comfortable but got some bugs floating around. The food is pretty good. And party space is beautiful.