InTown Suites Extended Stay Charlotte NC - North Tryon St

I just had to take a moment to share a review and shine a spotlight on my incredible housekeeper, Nigema. She’s a remarkable, kindhearted soul whose genuine cares. Her heart is made of pure gold, and it shows in the way she treats people. I really appreciate that she doesn’t just check in with me on scheduled days, she’s attentive and compassionate, always making a point to see how I’m doing whenever she happens to pass by. Before her, I didn’t fully realize the level of dedication and detail that goes into housekeeping. But the moment Nigema moved to my floor, she introduced herself with such kindness and explained exactly what she would do, what to expect, and what she could assist with. She’s committed to safety checks and ensuring everything is done properly, something that previous h

Customer service is lacking. Staff has too many unprofessional moments/rude/flirting with each other. |I'm tired of bugs/roaches. A few turned into dozens! Nobody has sprayed since I've been here. |Water is always cut off with little or no notice. Things broken and only fixed a month or so later. |No one to complain to because staff will argue back and they will say whatever to get you out of their office. Instead of apologizing and making things right. |No one is ever in office during open hrs of operation. The sign is on the door constantly so good luck getting someone to come when it's urgent to get into your room. In short. Do better!

I’ve been here for about three months, and I can honestly say Jessica is absolutely amazing. When you approach her with a problem, she doesn’t hesitate, she jumps right in and takes care of everything. But let me warn you, she’s do not tolerate nonsense. Don’t even think about slipping by with nonsense, because that’s the quickest way to find yourself out the door. I absolutely love her sense of humor. It brightens up my day. I appreciate a manager who genuinely cares and makes herself available, someone who shows true dedication and compassion. Jessica isn’t just a manager, she’s the heartbeat of the whole team, truly the best manager in town suits has ever had. 😊

Jessica is super sweet! Shes very kind, has a warm smile always, and goes that extra mile when you need assistance! Shes wonderful! The other staff on site are also very kind and respectful! I def would recommend to family and friends!

This place is nothing short of amazing. The GM Jessica is super sweet and over all a amazing person. Although the rates are a little high but customer service like Jessica has I will gladly pay extra for that.