Hyatt Place Dallas / Las Colinas

This hotel is a total gem! The staff are the friendliest we've ever met at any hotel, and they genuinely seem to care about us. Most of the same staff have worked there for the 3 years we've been visiting Irving, and they remember us and make us feel so welcome. The location is great, being in an ultra quiet area with no traffic and the train station 5 minutes away. I kind of don't want too many people to find out about it, to keep it our secret!

Monica was wonderful during the ice storm!! She maintained the front desk with a warm smile and kind words. She made sure that we had just what we needed. The room was great; towels were fantastic! Next door room was loyd, so management talked to them and we were able to sleep. Great stay!

Positive: Very clean Negative: Elevator was broken so getting to your room was drama

Room was clean, comfortable, and well maintained. My King mattress was firm, but it had a nice, soft topper and 4 plump pillows, so I slept well. Room arrangement made good use of space, and the heater was able to warm the whole area quickly. I wish there had been an in-room safe and microwave, but I got a good rate so I can't complain. Lots of choices for a hearty breakfast. Service was courteous and efficient. Decently equipped fitness room is accessible 24x7. And FREE PARKING!

I had a great stay at Las Colinas. Every staff member I interacted with was welcoming and helpful, especially Dewey! He checked me in with other group members. He was funny, efficient, and informative. The breakfast was great. The room could use a refresh as it was a little dated. New carpets and fixtures would go a long way. One thing I did find odd was the TV placement in the room, right in the middle of the couch and bed.