Hyatt Place Charlotte/Arrowood

It's a shame how Hyatt Places have gone downhill over the years. This particular hotel is in a great spot for anyone driving along I-77. Super convenient as we needed a place to stay from our OH to FL drive. However, that's about the only positive to it. There was a security guard in the lobby all evening, and he'd escort people to their rooms because it seems a bit unsafe. A lot of shady characters here! Kudos to Hyatt for at least having a security guard, but the fact that they needed one tells you something about the area/property. I just miss the Hyatt Places of old that felt clean, new, and had above average breakfasts. That's certainly not the case here. Hotel smells like marijuana throughout! One more positive--The ladies at the front desk were kind and helpful upon check-in. And th

Positive: "" Negative: It wasn't clean at all the smell of the building smell like you are entering a farm. Both me and my mother is disabled and the handicap parking was filled with cars with no handicap tag or decal at check in the front desk person should tell guests

Note: The rooms have been recently remodeled, but the lobby is in-progress (9/29). Also, only one of the elevators were in operation and that one was very slow. I was greeted by a friendly and courteous staff. Check-in was quick. The room was very spacious (a tad larger than your typical hotel room) and comfortable. The bed was comfortable, but a little worn on the edges as is somewhat common. There is a large 65+” TV that can be directed to one side or the other. The sink area is open with private toilet and shower. There was plenty of hot water and good pressure in the shower. There is a modest lobby area with a few tables and a small bar area. The hotel serves the typical breakfast for this type of hotel. The bar serves espresso and soon alcoholic drinks for purchase. There is a small w

Absolutely filthy hotel. I’ve never canceled a reservation upon showing up until I visited this hotel. The location is close to many corporate locations and seemed like the right fit for my business trip. I could not be more wrong. The area is unpleasant, the lobby is run down, the elevator isn’t working, and I ended up walking down the four flights to leave the place. I’ve never been so off put by the smells on a piece of furniture. Smelt like it’s been in the background of a bar collecting smoke. Staff laughably said they did not feel the same. Will not be recommending to my colleagues. Rooms look clean at first until you take any closer inspection. I did not unpack a thing as a result. They decided to charge me twice for their cancellation fee for one person. That should show what type

As a World of Hyatt guest, I expect a consistent level of cleanliness, comfort, and functionality across Hyatt properties. Unfortunately, this stay fell well below those expectations. The room was not properly maintained—the bathroom was visibly unclean, the bedding had stains and holes, and the pillows were excessively worn and lacked adequate support.||||Additionally, the in-room technology did not function as expected. The television remote was difficult to operate, and streaming services were unavailable, requiring us to use a personal laptop for entertainment. This detracted from what should be a seamless and modern guest experience.||||One of the reasons I choose Hyatt is the brand’s stated commitment to quality and guest care. Given that, I am sharing this feedback in the spirit of