Hyatt Place Charlotte Airport/Lake Pointe

If you want a good night's sleep don't stay here. Too noisy. The doors to the rooms slam and you can hear them from down the hall while in bed. The AC unit/ fan roars when it comes on then the room is dead quit when it kicks off. There's no way to leave the fan on all night. These things woke me constantly. The bathroom is tiny. The updates to the rooms were cheaply done. They charge an additional $10 for parking per night. The rooms are clean and well equipped. The beds are comfortable but a little too soft. The breakfast was a typical Continental with eggs and waffles and oatmeal. At $150 a night, it's overpriced.

We stayed here for two nights. One on our way to our vacation and then again on our return. The 1st stay was great. The second not so much. We called the hotel after landing at Charlotte airport to request a shuttle. We were told 10-15 minutes. Other hotel shuttles were plentiful but we waited more than half an hour for ours. We called the hotel number times and were told he was on his way. The driver did not apologize nor did he help us with our luggage. He didn’t even speak to us. The room was nice enough but the bed was not comfortable. I woke up with severe lower back pain. Next time we fly out if Charlotte we will stay at a different hotel.

Staff very nice, called the hotel at almost 10pm and they promptly sent a shuttle to pick us up from the airport that arrived within fifteen minutes. The shuttle back to the airport was also right on time. Both drivers and the ladies at the front desk were very kind. Room was clean and stocked with free water for hyatt members with any status discoverist and above. Would come back if having a long layover in Charlotte.

I stay here when I am on business trips to Charlotte as it is very close to where my corporate headquarters is located. I can walk to the office. The hotel is clean and they have a good breakfast. The shuttle to and from the airport is extremely handy! It keeps me from having to rent a car.

Positive: Everything! Great atmosphere, staff was fabulous. Room was spectacular. Great pillows, comfy bed. Shower has perfect water pressure. Tasty coffee. Close to everything!!! Negative: That I could not stay longer!