Hyatt Place Atlanta/Cobb Galleria

Positive: The cleanliness of the lobby and room. Front desk staff were courteous. Housecleaning was courteous and did a great job cleaning my room and restocking necessities. I liked the Chrome Cast capability on the tv. Negative: When the A/C turned on, it was rather loud and annoying. I do wish microwaves were included in the room but I was lucky to have one on my floor; however, the ice machine on my 3rd floor was out. Wish the 2nd elevator was not out of order.

We went to Hyatt expecting a decent stay. Hardly, the room was old, bathroom super small, old furniture, nasty smell of chemicals. As soon as we got into the room, we walk right out and checked out to another hotel. They didn’t even attempted to make things right or refund the 3 nights that we had prepaid.

The photos and website of this hotel are misleading. It is not as modern and clean as they imply. The breakfast is really poor and if you want water in your room you to buy it. The good things: large rooms, small but has a gym, friendly reception staff.

I found hair in my food/mouth from breakfast and immediately notified the front desk attendant. I received no formal apology for management nor anyone of direct administration. I will assume that in 2026, this is acceptable to this chain. I guess I should have made more noise, I found it embarrassing enough to find another persons hair in my food and mouth while eating breakfast. I will assume that I am not a valued customer and do not matter in the eyes of big corps. Shame on you all. I wish this were actually surprising. No accountability or customer care.I also filled out a review and asked to receive a phone call. Find a long strand of straight her in my food and mouth ruined my experience and day. I felt disgusted and less than. I guess that is the message this corp wants to convey. N

I had a great experience at this hotel. Everything was clean, the beds were very comfortable, and the rooms were spacious. It’s in a nice, quiet location, conveniently close to the mall. I gave 4 out of 5 stars for service due to one interaction. We checked in late Thursday night (around 1:40 AM so technically early Friday morning), and the front desk agent was very friendly. He even gave us some local recommendations and let me know that if I signed up, I’d receive two complimentary drinks. I signed up but didn’t grab the drinks right away, thinking I could just come back later. When I returned on Saturday to get them, a different staff member was unexpectedly rude. I explained that I had already signed up and assumed she could verify it, but instead, she said she’d have to check with th