Homewood Suites by Hilton St. Louis-Chesterfield

This is my favorite place to stay when visiting St. Louis. It's close enough to the city to make it anywhere quickly; but far enough away so you don't have to deal with the negative side of the city. The rooms are a great value, you get a full kitchen, living room and king size bed for less than what you'd pay for a tiny single room in the city. The free breakfast is amazing, the staff takes the time to put out a great selection of hot items as well as items to toast and various fruits. They have a beautiful courtyard that is enclosed by the hotel. Every time I have stayed there I have seen other guest at the courtyard using the gas grills the hotel provides. That is such a great feature; families getting to spend time in the courtyard, at the grill and pool; not something you get at ot

This used to be a good hotel for business trips, but my most recent experience here was awful. The woman at the front desk was texting someone throughout check-in (using speech to text, and it was clearly not work related), and she was unable to answer basic questions. The evening social and breakfast were both horrible, with a very limited selection and what they had was tasteless and bland. The quality of this hotel’s service has really declined in the past year or so.

I booked this hotel based on reviews but in reality I had a poor experience, For some reason I was checked into a room that either had not been occupied in a while or the hotel has very poor housekeeping staff. There was debris from the previous guest on the floor and the floor was sticky from dried up liquid, I have attached pictures of the pans and cutlery provided in the kitchen, it was so gross I was nauseous for days, I had to go buy my own disposables and pans and bowls , I practically wiped off the room myself, as if that was not enough, I woke up the next day to make an early morning appointment and there was no hot water running in the bathroom. I tried reaching the front desk, only to realize both phones in the rooms were stone dead, I thought to call the customer line on the

Positive: Roomy Negative: Our room had the odor of cat or dog urine. It was awful. The vanity drawer had used and unused rubber gloves and a dirty rag in it. The blue chair had white pet fur all over it

I was suddenly displaced from my home until some repairs were done. My insurance company sent me to Homewood suites, and I have to say the front desk staff the breakfast. Staff and housekeeping were also so helpful and friendly. They welcomed my two big dogs as well!