Holiday Inn Express & Suites St. Louis - Chesterfield by IHG

I showed up at 9pm to check in under a reservation. It took about ten minutes to be seen because the only person working was looking for batteries for another guest’s TV remote. After checking in, I brought my wife and young kids from the truck and waited in the cold for ten minutes while the same woman from behind the desk desperately tried to fix the automatic doors that came off their guides. Five stars for her, she was nice, helpful, and doing the job of three people. I got my family upstairs and ran off to get food for them, then my wife started sending me pics of dead bugs in the room and on one of the beds. I came back, cleaned up the dead bugs, and started noticing the general dirtiness of the room. The carpets had deep stains, and it just looked worn out. The breakfast in the mo

Very convenient location, clean and friendly. Unfortunately this may be a "kids sports" hotel as we checked in there was a peewee hockey team checking in, and roaming the halls unattended and loud. We're happy to find when we returned late in the evening that even though it seemed like all of the adults were in the lobby socializing, that the kids had quieted down.

Positive: The employees are awesome. The coffee in the lobby was great, except for when the machine wouldn’t work, which was often. The keurig coffee maker in the room was nice too. Negative: The beds were way too firm for me and so I didn’t sleep well, the toilet was noisy and the pool was ice cold.

When my divorce first started in 2023 I stayed here for a few months. I was using Priceline as I thought it was cheaper. One day the Manager offered for me to continue staying directly through them rather than Priceline. I did not know either that if you stay for more than 30 days you get refunded your sales tax as you are viewed as a tenant (rental). Everyone was super nice and always treated me and my kids wonderful. BTW they have the best bacon and serve it on M-W-F during the week. Thank you so much for your hospitality!

We stayed here 2 nights from out of state due to a funeral. Hotel was really clean and has a great location. Management was really accommodating and went above and beyond to make sure we had everything we needed during our state. Highly reccomended!