Homewood Suites by Hilton Philadelphia-Great Valley

We are staying here for a soccer tournament and the team chose the hotel based on there being an indoor pool. The pool is “broken” and closed for the whole weekend. We were told over the phone that we could switch to 2 queens by asking at check-in, but the manager refused the request. He claimed they are fully booked, despite half the bookings being cancelled due to the tournament’s inability to clear snow on all the fields. Our older soccer clubs cancelled their reservations, so there are rooms available and the parking lot is empty. All the third-party websites also show availability for rooms with 2 beds (and at much cheaper prices). We had to go down to the front desk to request bedding for the pull-out couch. It was not in the room, and there aren’t extra pillows. Several items

Positive: The staff - were super helpful! Negative: Room smelled like someone had smoked in it before.

I traveled for work and usually stay at the Desmond (which I recommend!) but this trip was trying to save a little money while sticking with Hilton. I now understand why this property is so much cheaper than the Desmond. Though the rooms are spacious, with a full sized fridge and kitchen, etc, everything is so worn and dated. The first room I checked into had 2 non-working TVs. Hailey at the front desk was very kind and apologetic and moved me to another room. She’s the only reason for the second star. In my second room, the hot water in the shower is a bit of Russian roulette - is it scalding and going to burn the sh*t out of you, or is it non-existent? Nobody knows, but good luck! Housekeeping is… weird. They didn’t show up at all the first day. The second day, they left a pile of clean

The location of Homewood Suites in Malvern is very convenient, and the hospitality at the front desk was excellent. Everyone was friendly and welcoming from the moment we arrived. There are renovations happening right now, but it wasn’t a big issue during our stay. We had a king suite on the first floor, and it’s a nice setup with a small kitchenette and a full-size refrigerator, which makes it great for a few days or even a longer visit. There were a few issues worth noting. The kitchen sink produced no water even though the valve was open, the stovetop was cracked and one of the burners didn’t look very usable. The TV in the living room area also didn’t fully function or display all channels, as shown in the photo I uploaded. The kitchenette comes with plates, dishes, silverware, a smal

I checked-in and was told to use the elevator behind me to go to the second floor. I did and came out to a floor fully under renovation with paint boxes, rooms under repair and no one on the floor, naturally. I went back down and told the person at the reception and he was not even aware. Told me to use the elevator on the other side instead. As a staff you should know what's going on in your hotel and where not to send the customers. Next I came to the room, the room was well equipped with a kitchenette. But both the sockets on the 2 sides of the bed were non functional. So the lamp and charging points didn't work. I used the study one. Good thing is they took quick action and fixed it the next day when I was away. Also, not having an exhaust fan in the toilet always puts me off. You sho