Homewood Suites by Hilton Dallas-Irving-Las Colinas

The property layout is confusing, and the external spaces (stairwells and hallways) are a bit rundown, but overall a good experience. The room was fine, and the lobby/breakfast area was clean and well decorated. The staff was very friendly and professional. I don't think too many people were staying here during my visit, so I can't comment on noise from that perspective, but I didn't hear any traffic noise.

Positive: The room was clean, breakfast was good. Negative: Elevator was out and not repaired before I left. Also was bitten by something in my bed on Friday night, bedbugs? Still very itchy and sensitive. Might have to go to urgent care.

My wife and I stayed here for 2 nights for a weekend conference. Our first room had soaking wet floors near the bed, and the counter was peeling multiple inches off of the wall, to the point where if we had put anything wet on it that item would have slid off onto the ground. Because of these problems we requested a new room. The lady at the desk was quite apathetic, but gave us a new room without problem. Our second room had a fairly strong musty smell in the living room, but it didn't affect the bedroom much, so we dealt with it by opening the windows for a few hours and using a large RV dehydrator I had in my car. The rest of the room was "okay". I would NOT call it up to Hilton standards, or even Choice Hotel standards for that matter, but it was "livable" for a few days. The free bre

Very disappointing stay at the Homewood Suites Irving Las Colinas from Jan 30–Feb 2. At check-in, the front desk mistakenly checked my reservation in under another guest’s name and credit card, then the manager checked us into the same room, creating a serious privacy and security issue. The elevator was out of service for two days, forcing stair use the entire stay. The building is outdated, smells like mold and cigarettes, and there were earwig bugs in the bathroom coming from a hole in the wall. We were also only given one set of towels for two people. This was not the quality or professionalism expected from a Hilton property. I would not stay here again.

Most importantly, the desk clerk Alesha was great. She was handed over from previous clerk, a lobby full of guest waiting on rooms and a list of uncleaned rooms to be cleared by housekeeping. She calmly worked through those guest and helping others in-between. However, the rooms are out dated and ill equipped. How can there only be 2 kitchen chairs for a 2 bedroom suite. The ice maker was broken. There were no paper towels in the kitchen and the extra bed sheets for the pull out were missing from the room. Mold on the shower walls and the body wash container was missing from the shower. Lastly, tried to purchase six waters for my family and did not want to charge anything more to my room, the desk clerk informed me I could not purchase the waters for cash as she was not left the key for