Home2 Suites by Hilton York

My boyfriend and I stayed at Home2 Suites for about a month and had such a great experience. The hotel was consistently clean, the breakfast every morning was really good, and the gym was so convenient to have during a longer stay. A special thank you to Daneen and Carlos on the housekeeping staff. Carlos always kept our room spotless and had such a great attitude every time we saw him. Daneen was so kind and always managed to brighten my day with her positivity. The front desk team was also incredibly friendly and welcoming every single day, which made the stay feel comfortable and easy. You can tell the staff truly care about the guests and take pride in what they do. We really appreciated our time here and would absolutely stay again.

Positive: Staff were quick remedy a situation that involved a shower that wouldn't shut off and had no temp regulation - it was very hot water that was coming out. Very unsafe especially since we were traveling with young children. Negative: There was a misunderstanding about the room switch - more clear communication would be useful.

Perfectly adequate. The rooms are a little sparse with the type of furniture purchased, purely for its ability to take a pounding. The mattresses were soft and the pillows were softer. That’s not my cup of tea. The common area where they serve breakfast is again, built to last and not for comfort or looks. Plastic seat covers and harsh fabrics. But the breakfast was good and the staff is very friendly. The hotel room is clean, but there’s been some previous damage that they can’t really do anything about it I guess. For instance, there’s a giant burn mark in the bathroom countertop.

This location has multiple issues. 1. Poor housekeeping|Dirty shower, towels, and fridge.|2. Poor maintenance|TV had no channels working. Website they send you to for information is not set up.|3 Poor service.|When you mention any of the above at the desk you are met with indifference. ||The experience was bad from check-in to departure. We have stayed in the past and agreed that this was a great location. That has all changed. This place has gone way downhill. I cannot recommend it at all until an overhaul is done with the management and staff.

Nice Suite Accommodation and friendly staff. But can be noisy from the morning traffic if your room is on the hwy side.