Home2 Suites by Hilton Springfield

I stayed here for a reward night and was initially impressed by the freshness of this property; the rooms and carpets are notably clean. However, the experience went downhill quickly. Despite my Hilton Gold status, there was no recognition or welcome at check-in. I had to specifically ask for my member benefits; they eventually provided water, but snacks were 'unavailable.' The room itself had a few bugs, which was disappointing. More frustratingly, both the shampoo and shower gel dispensers were completely empty—clear evidence that housekeeping isn't doing a thorough turnover between guests. This hotel has so much potential given the facility, but the management needs to drastically improve service standards and attention to detail.

New hotel, off of I55, south of the capitol bldng. & close to Abe’s Museum, so don’t expect wooded areas as a view. STILL, we enjoyed our pristine King room which was a step above others in terms of size. I especially liked that the bathroom had 2 doors. One to the bedroom. The other, to the kitchen / living room area. We arrived mid afternoon and Kayleigh warmly greeted us. She noted we were Diamond level and offered water and a snack. Later that evening, still at the desk, big smile as we grab an Amy’s Burrito and Lean Cuisine to heat up in our very large, full size refrigerator kitchen which was adequately stocked with plates, and such. VERY easy to log into our NetFlix account. Ample storage with 2 lg. closets so we could keep belongings separated. Comfy bed. Wish there was at least

Very nice clean tidy and welcoming

incredible establishment, the rooms were giant. The breakfast was great. The staff was friendly very clean establishment overall just a great place and shockingly a good deal. You can get a great deal. Here is a great establishment. Unfortunately, you have to stay in Springfield Illinois, but nothing can be perfect I guess. The room was so nice. In fact that I woke up. I thought I was in a better Springfield.

While checking in, I overheard an Uber driver mention this is the newest hotel in town, and it shows. Full disclosure: we’re not typically hotel people. We much prefer private vacation rentals, mainly for comfort and sleep quality. As very light sleepers, noisy wall A/C units, road noise & noisy guests in hotels are usually a deal-breaker for us when it comes to getting a good night’s rest. That said, sometimes a hotel stay is necessary — especially for a one-night stop — and we often turn to the Home2 Suites chain. Of all the locations we’ve stayed at, this one was by far the nicest. It offered great amenities (laundry, gym, pool, patio, etc.), though we didn’t use them this time. We did enjoy the breakfast, which exceeded expectations, and felt the overall value was excellent. Front desk