Home2 Suites by Hilton Fredericksburg South

This place is horribly run by the general manager Jamie. I feel terrible for her employees having to deal with her antics on a daily basis. I asked to extend my stay by one night. I spoke with a nice woman at the front desk. She was able to extend the reservation and told me I was good to go and that I was able to stay in the same room. That evening I noticed it wasn’t updated on the Hilton app to reflect the extension. The next morning I went to the front desk and spoke with Jamie who told me she reviewed the notes and saw that her coworker told me she was unable to extend the night because they were sold out. That’s completely untrue. That’s not what happened the day before and in trying to tell her that she was completely rude, dismissive and unapologetic. Jamie called me the wrong name

very nice upscale suites hotel. super clean and modern. beds were comfortable. room was very big and the full kitchen is nicely appointed. refrigerator and freezer great as we travel with coolers so its very convenient. nice free breakfast. our new go to brand.

Positive: Proximity to restaurants and shopping and hospitals! . Negative: The breakfast was terrible! The coffee was horrible! The hvac did not work.

We stayed here for a nearby wedding. Rooms were clean and modern. Lots of room in the king bed suite. Full fridge, microwave, and dishwasher. Hallways were clean and lobby is manned all night long. Free coffee, tea, and hot chocolate at all times. Outside lighting was good and area appears safe. Will definitely stay here again.

Stayed overnight while traveling to visit family. The woman who checked us in was dismissive and unhelpful for the few minutes we had to deal with her, arguing with us about the free bottled water we were supposed to receive at check in. This morning we went down to breakfast at 8:30, a half hour before it closes, and the person ahead of us wiped out all of the hot options available. The woman working the breakfast told us we should have arrived sooner and that there were "plenty of options" available. Those options included 2 hardboiled eggs, a stale bagel and yogurt. Again, just dismissive, impatient, rude service from the only two people we interacted with during this stay. The room was fine for what it was. Definitely not bothering with this place again.