Home2 Suites by Hilton Dallas-Frisco, TX

What a nice hotel! Clean, smells good and a wonderful welcoming staff! Our room was a clean and nicely set up suite! |The breakfast was very very nice! Solano, the “hostess” was very welcoming, greeting guests and keeping everything clean and full! Eggs (every style), roasted and fresh vegetables, hot and cold cereal, waffles, bread, pastries, fruit and meat! Absolutely no regrets staying here!!!

We stopped here overnight after returning from London on a 10 hour flight. I was disappointed to find a thick, black hair on the bathroom floor and the trash can under the kitchen sink was full. The room was just not clean and smelled nasty, like dirty socks. As a Diamond member, we've had good experiences with other Home2 properties, but this one was a huge disappointment. For almost $200 a night for a double, I expected a clean, fresh room. I have photos but the site has no way to upload them.

Positive: How clean everything was. Negative: Nothing! Loved everything

Not a bad place service is good and room is ok. Gym is very limited, elevators take 5-6 minutes to arrive at times, and there are no stairs that are easily accessible. It’s actually a hindrance when you’re in a hurry.

Started off a little rocky, but thanks to Kathie, it ended up being unforgettable! Upon arrival, there was a mix-up with our room—what we had booked wasn’t available, and it was a bit frustrating. We were feeling a little stressed, but she immediately took charge of the situation. She was calm, professional, and genuinely empathetic to our concerns.||Not only did she quickly find a solution and upgrade our room, but she also went above and beyond by surprising us with a thoughtful gift basket. The basket was full of local treats, wine, and a note from the hotel thanking us for our understanding. It was such a sweet gesture that completely smoothed over the earlier hiccup and made us feel truly valued.||Kathie’s personal touch really made a difference in turning our experience around. The r