Home 2 Suites by Hilton / Lovefield / Medical District / Dallas TX

Staff: I selected this hotel as a result of quickly leaving another in the area that didn’t look anything like its photos. When I arrived, the front desk staff member, Alan, was delightful to work with. He assisted me and helped me get settled. Location: I was in town for a number of events throughout the city. I loved the proximity to Kroger, gas station, Chic-Fil-A, and BEING 10-17 Minutes from everything!! It was the ideal location. Overall: I would highly recommend this property to anyone. It was a great experience.

The hotel itself was clean and comfortable, and the staff were polite in person — but I will never stay here again because of the complete chaos with their booking system. I originally booked through Hotels.com, then added an extra night through the same site. Despite that, I got a call from the hotel saying my belongings were still in the room and asking if I’d checked out — even though I had clearly booked an additional night. Hotels.com confirmed they reached out to Home2Suites three times with no reply. When I tried to handle it directly, the receptionist wouldn’t take my card over the phone, wouldn’t use the card on file, and told me I had to go online to book the extra day. I was already 45 minutes away! Then she called again saying I’d booked the wrong room. Later that night, they c

Stayed here due to my company reserving the space for myself For a for an extended stay. While I stayed here, I had a lot of issues. First, the check-in is a nightmare. You do have to go by the front desk, present your ID and your credit card. Won’t let you do it on the app. I asked Rafael Garcia to bill me on a weekly basis, but he refused. He is the general manager at this particular location, but the way he handles people is rude, tacky and disrespectful. His business practices were very poor and unprofessional. Mr. Garcia gets into a very argumentative mode and does not honor simple requests from hotel guests. There were several issues while I stayed here. First, I stayed here expecting to get my room cleaned. Even after three days, housekeeping never came into my room to clean the roo

Probably the last time I opt to stay at a Home2Suites and this one definitely not on my return list when in Dallas. Many other Hilton options nearby. Room was clean and everything worked just fine. No king beds and since my wife was with me this trip that was a small factor. The problem was the service. I checked in online with a late arrival. Never got my digital room key. The system wasn’t broken but their manager insists that everyone stop by the counter, provide their ID and credit card even though the CC is in the Hilton app. I asked about a late checkout…again because my wife was with me and I had meetings. $50 for 4 hours…I’ve never had to pay before but said I would confirm in the morning. In the morning I go to confirm it and the price has gone to $75. I stated that at

Update: this hotel particularly tries to remove bad reviews. We had a friend stay at this particular hotel they experienced horrible service too. Shame on Home2 Hilton. My family and I stayed at Home2 Suites Hilton Lovefield hotel for a week. We decided to invite our friends and we occupied the lower floor of the hotel to chat and discuss life. This is an area with lounge chairs , tables etc. is considered their lobby. This particular Hilton hotel does not have a pool table, any kid friendly activities or any functionality to their lobby. Gigi approached me and told me to move my chair. I approached Gigi at the front desk, immediately Gigi started arguing with me telling us we’re loud, etc . First of all, it’s the lobby. It Is where people are supposed to sit?! Am I correct? It’s a place