Holiday Inn & Suites Springfield - I-44 by IHG

I wouldn’t give this hotel even 1 star. I stayed in this hotel 2/21/26. To start it took 45 min to check in. My rate was $179.99 plus tax and I was told that breakfast was not included in my price. RIDICULOUS!!!! Even though it stated on the website breakfast was included in my price. I left that issue alone. I continue to check in and left the hotel due to trying to find another hotel to stay for the night however other hotels were booked leaving me stuck at this HOLIDAY INN. Upon returning to the hotel at 8pm I noticed that it was mildew in the shower and on the ceiling of the bathroom. I called down to the front desk and was told that the hotel was full and that I would not be able to move rooms I have to wait until morning for a refund. We couldn’t take showers due to the shower being

Good location. Friendly staff. BUT Before you check in, ask front desk if heating/cooling is working, and hot water is working. ||Our experience:||First day - no heat. Maintenance was unable to fix, provided a space heater.|2nd day- air conditioning not working, room hot. |3rd day- air conditioning not working. Room hot. Moved to new room. New room cool.|4th day - room comfortable.|5th day - no hot water! ||At checkout we found that guests before us and after us had similar issues.||Hopefully this is a temporary problem. The building itself has lots of potential. Very nice courtyard decorated for Christmas. onsite restaurant. I only wish we had an option to order off menu, or IHG work with restaurant management to provide additional higher quality food options to IHG guests than the u

I am an over the road truck driver so when I am in town I always stay here. I always appreciate the great front desk service. I drive at night so when I come in it is morning time. The front desk is always busy but the workers always find a way to multitask and still make me feel welcome and wanted. Today Suhail was awesome!! He handled so much and still made the CLC process a breeze. It is a lot of info entering in the system but he handled everything like an expert. Thank you for the great workers and the great service!

I normally don't do reviews but felt that some strengths and weaknesses at this location could be addressed. My family and I stayed here on a Friday evening. Checked out Saturday. Booked room at 430pm. Showed up at 945pm to check in and was told room had to be inspected before we could check in. Woman told me that it would be about 20-30 minutes before it would be ready. Also, there were about 10 people waiting in the lobby for their rooms to be ready as well. We left, came back at 1030pm. Man told me again that room was still waiting to be inspected, explained how busy it was, apologized as well. So we ended up waiting another 30 minutes before our room was ready. The woman who helped us apologized and gave us free breakfast to compensate us for the delay, which seemed ok at the time. We

Holiday Inn Express really came through. Even though I’m local, they made an exception and treated me with nothing but professionalism and respect—that matters. The rooms were very clean, well-kept, and comfortable, exactly what you want when you’re paying to rest your head. Staff was accommodating, the place felt organized, and overall it delivered above expectations. Solid experience, and I’d absolutely recommend it. ©copy right policy.