Best Western Courtview Hotel

I am a Diamond Member with best western and honestly it is because of this hotel and more specifically the staff makes all the difference. Debbie stands out as the person that helped make every stay personal and her hospitality made Best Western Courtview my hotel of choice and I have stayed there many times and the rooms are always clean and as I said all the staff seem to be down to earth, good people. And they hired a little cutie recently that seems very nice too. I recommend this place to anyone visiting Springfield

In the past several years have stayed at Greenstay on prior occasions, all a positive empierce. Had no reason to feel different, but you never know. Arrived on a Saturday and stayed till the following Thursday. Had requested a first floor room near side door. Checking in was excellent with very friendly clerk, who already had assigned a room as per request. Room and bathroom very clean. Air conditioner and TV worked great and rooms are super quite (never heard other tenants in hall or above on next floor). Was awakened by fire alarm one night which went off twice. Desk clerks apologized for disturbance the next morning and system was fixed before next evening. Hot breakfast served, and location is excellent (right near expressway and Battlefield). Parking is well lighted and pl

Stayed in the double queen suite & couldn't have been happier!! The room was EXACTLY like the pictures! Will definitely book again!

Pro: The room was clean and comfortable. The staff was friendly and very helpful. |The hot breakfast was filling ( sausages, scrambled eggs, biscuits, gravy and more. Food was replenished quickly. ||Con: This hotel is in the midst of a renovation which resulted in some glitches in the computer system but staff handled the issues efficiently while remaining very pleasant. I would definitely stay again.

We stayed here two nights - a Friday and a Saturday. Both mornings, Saturday and Sunday, we were awoken by 8:00 a.m. by the noisy housekeeping staff; the laundry room was located across the hall from our room. They were laughing and talking so loudly. I did not get enough sleep because of them. When I reported it to the front desk on checkout, I was actually talking to the manager, although she denied being the manager. I found out later by calling back that she was, in fact, the manager. I asked for a partial refund because we were awoken too early both mornings due to loud staff. I was denied a partial refund because I'd apparently already gotten a discounted rate from booking through a 3rd party. I was astonished at the lack of customer service and the fact that management didn't care.