Holiday Inn Franklin - Cool Springs by IHG

Absolutely amazing. Great experience. So chill. Loved the experience. |One of the best bar experiences. So many tips for my Nashville experience. Angela is absolutely amazing best service I’ve ever had. My god. Let me faint because it’s so good. Lawd have mercy

We needed a place to stay on the way home from Florida. This property was clean, comfortable and close to the highway. The room was big and spacious, the fridge actually worked and had a small freezer compartment and the beds and pillows were comfortable. The night clerk was super friendly and very helpful. I was worried about booking a hotel site unseen in an area I had never traveled to. This hotel was great. We arrived at 2100 hours but the hotel and surrounding area felt safe, even traveling alone with my child. I wish this had been our hotel room the whole week! I will definitely stay here again if I return to the area.

My husband, my children, and I have stayed at this hotel a couple of times, and I don't usually write reviews. I want to tell the owner of this hotel that he is very lucky to have this staff. The cleaning staff does an excellent job; the hotel is very clean, and everyone greets us with a big smile. Omar, at the front desk, made sure we left happy. This is a great hotel. The breakfast is delicious, and everything is fresh. Guadalupe (I love that name) made sure there was always food available and served us with a smile, always answering guests' questions. I heard many positive comments about her and the food from people at nearby tables. Unfortunately, I can't say the same about the other girl; she didn't even bother to get up to serve us. I guess she was more focused on chatting with her c

Five stars all the way! The team at Holiday Inn made our group stay truly memorable. Every single staff member we encountered was warm, attentive, and eager to help. It's rare to find a hotel where the hospitality feels so genuine across the board. If you're traveling with a group, look no further — this is the place to stay! ⭐⭐⭐⭐⭐

This hotel is the best. I travel to Nashville every week for work. This is where I stay. The folks are super friendly, rooms are clean, and beds are comfy. Also, this hotel is very convenient to the most restaurant populated area of Nashville. Walk or drive to get anything you want or just eat at the bar. Tell them Tim sent you.