Holiday Inn Express & Suites Sturbridge by IHG

This is a very nice Holiday Inn where we have stayed many times when going to evening events at OSV. We are never disappointed. I especially love it when for the past 2 years they housed those who go to "Santa" schools.|| I am not sure that Holiday Inns are individually owned but this one has consistently been kept up and has high standards contrary to the Holiday Inns I have stayed in at other cities (ie Norwich Ct). ||I wish that there were standards across the board for this brand because this Holiday Inn would be a great example to others . We have started to stay at 5 star b and b's because of the inconsistency in the brand. Some have been used for housing like the one in Saugus Ma and I am always leery to stay at these chain hotels because of this.

Positive: "" Negative: Our room had bedbugs so we did not stay at the Holiday Inn express. Hotel staff offered a different room but didn't seem surprised or taking it very seriously so we left, disappointed since we've stayed here several other times and liked the location.

My stay at this hotel was nothing short of exceptional, and I am sincerely grateful to everyone who made the experience so memorable. From the moment I arrived, I felt welcomed and genuinely cared for. The atmosphere is both peaceful and inviting, creating the perfect environment to relax, recharge, and feel at ease. The comfort of the accommodations truly stands out. My room was beautifully maintained, cozy, and thoughtfully arranged to provide both rest and functionality. Every detail reflected care and intention, contributing to a stay that felt effortless and restorative. What makes this hotel especially remarkable is the dedication of its team. The staff and housekeeping are outstanding—professional, attentive, and consistently gracious. Their commitment to excellence is evident in

IHG member for 15 years. Work and personal life takes me all over and I stay loyal to IHG. Love the Holiday Inn Express hotels and usually expect simular experience when staying here. BUT NOT HERE! Although hotel was clean and neat the service/management side could be much improved. Having a certain tier status normally comes with perk such as late check out even if by an hour but here was told 11am. Gotta GO! Management stated they needed to clean the room all while plenty of rooms on floor were empty doors open and only 1 cleaning person around. AS IF I was the bottle neck in their inability to have other rooms to be worked on. Needless to say had to leave at 11:12am after checking in at 5am. Terrible customer service for loyal IHG members.

The hotel is great. Clean sheets, late check out ,& yummy breakfast. Nice besides no access to the pool. I was told by Mackenzie the business is family owned & the owners don't want to pay money for a pool maintenance system or employee. She said they take care of the pool themselves in order to save money which results in constant problems & the pool never meets public safety standards. Mackenzie was rude & she smelled like tuna. 🤢 Otherwise I had great time. 😭😆❤️👍