Holiday Inn Express & Suites Portland-Jantzen Beach by IHG

On January 10, 2026, we discovered a bug in our bed (later confirmed to be a bed bug by a staff member). We immediately notifed the front desk, packed up and left. Due to the weekend, manager was not available, but was told they would call us as soon as possible. The front desk member, Yaneth, was super nice and helpful as best as possible. As of January 29th, we still have not heard back from the manager or Holiday Inn Express corporation. So frustrating and disappointing that we have not heard from the manager or corporate. Please stay away from this place unless you want to go through the extensive cleaning of clothes and luggage that we now have done (not counting the bites that my wife and I now have on our bodies).

We arrived at 4:45 PM for a 4:00 PM check-in and were told no clean rooms were available due to housekeeping shortages. We were given vague timelines and minimal communication while multiple guests waited in the lobby. After being told our room would be ready by 6:30 PM, we returned to find more guests waiting and no staff available to assist. By 7:30 PM, with no updates and no one at the front desk, we canceled our reservation and stayed elsewhere. Staffing issues happen, but clearer communication and professionalism were lacking.

Positive: We liked everything. Loved the Breakfast, and friendly staff. We loved that they did not worry about our Service Animal. We felt safe and comfortable with our young daughters. Negative: Really nothing, but, would have liked breakfast to be longer, cause we need a little extra time getting ready in the mornings.….

Wonderful staff, wonderful stay! I have stayed at this hotel in the past--years ago--and am beyond delighted by the renovation and modern upgrades. The rooms are laid out wisely with a contemporary feel, updated furnishings, comfortable bed and linens, and well-designed bathrooms (mine had a step-in shower and good lighting). Breakfast was ample and the breakfast room itself was as clean as can be. Everyone at the hotel made me feel welcome and at ease. Great for business travelers, families, solo travelers, etc. Great property. Thanks!

Nice clean rooms but door had marks from where someone had tried to pry it open. Just made sure to deadbolt and used security latch. Breakfast was good and well stocked even towards the end of the service hours. Location was a little out of way but close to shopping if you like that sort of thing.