Holiday Inn Express & Suites Owings Mills-Baltimore Area by IHG

This is a good hotel if you need to stay a night. We made 2 reservations (2 rooms), an accessible one for my elderly mom. At check in they said there is only one accesible and a guest has the room for a month now. So, why on the IHG website it said there was an accesible room available when making the reservation and at check in: the whole hotel has only one? (Hard to believe…). The check in staff was cordial but it took to her a long, long time to accommodate our necessities, when they already knew it in advance (I chat with them by text hours before check in). Then the whole area and hotel do not look safe. In one of the rooms, one of the queen beds sheets were soiled (it looked like #2), lots of human hair in pillows too. And you can say they do a superficial cleaning in all rooms and c

I stayed at this Holiday Inn from 10/9/25-10/11/25 and am in process of filing a lawsuit against them. I've reported them to the Attorney General as well. This is a warning to all potential guests that this location will check other people into your reservations without identification or being listed on the reservation. They will also downgrade your room after paid in full and refuse reimbursement for the difference. The employee who made these unauthorized changes is Adam and the manager who refused to authorize reimbursement is Stephanie. These are the most unprofessional staff I've encountered and their actions are illegal. They are being sued.|I booked a reservation at this hotel under my name exclusively with no one else staying in my room with me. Before I arrived for checkin, withou

The hotel was clean and pleasant, with a delicious breakfast that stood out. Unfortunately, the pool was closed during my stay, which was disappointing. Getting fresh towels each day was difficult since they frequently ran out. The staff, however, were very friendly and welcoming, which made the experience more enjoyable. Guests should note that rooms are only cleaned every five days unless a cleaning is requested. Overall, I would recommend this hotel in Owings Mills for its cleanliness, breakfast, and great service

Positive: The room was very clean and comfortable. Negative: The prepared food was not at all good. The bagels, muffins and Cinnabons looked fresh and tasty. The pre-prepared food was not at all good!! If you chose this hotel because of a free breakfast, choose something else!

I stayed at the Owings Mills location multiple times in January, and while some staff members were kind and professional, the overall experience—particularly regarding cleanliness and management—was unacceptable. Long story short, I booked here, stayed and left. Book again ended up with the same room after someone else stayed in the room and I returned and saw the same bedding with the same stains on the bed. SEE PICTURE ATTACHED FOR FULL REVIEW. It was unfortunately too long to type in this box. Do not stay here unless you would like to sleep on unclean/unchanged bedding other strangers laid on prior to you or unless you want your face to break out or if you want the flu because flu season is here.