Holiday Inn Express & Suites Omaha West by IHG

Hotel lobby and hallways were very cold. Pool heater was broken, so it was like being outside if your kids wanted to swim. Asked for a refund so we could stay somewhere else. Guy working the desk said sure that's fine. Called the next day to confirm the refund and was told no refund. Awful customer service. Bad quality. Avoid this place if you can.

Great experience. Staff was friendly and helpful. Stephanie was very kind and helpful!!! The lady that made breakfast was kind and did a great job preparing the food and kept everything stocked and very clean. Our room was nice, clean and stocked with everything we needed for our stay. The hotel is in a great location with lots of stores, restaurants and the interstate was fairly close. We felt safe in the parking lot at night. The parking lot was well lit. 5 stars!!! Would definitely stay here again.

We selected this hotel based on location and previous reviews. At check we were told the elevator wasn't working and pool was closed. Elevator hadn 't worked for 11 days per dated sign in lobby . New equipment was in the dining area on a pallet. Breakfast staff talked loudly the entire time we were eating breakfast about her personal financial issues to her coworker which was uncomfortable to listen to. On a positive note rooms were clean and comfortable. Curious if there was a change in management since previous reviews as staff was not very friendly other than check in.

Positive: The staff are all so helpful. The lady who manages the breakfast is so kind and does her job above and beyond. We have stayed at this hotel several times lately and have been happy with each stay. Negative: ""

Avoid at all costs. Great location but horrible hotel. Families of small children and Dog owners beware. This hotel allows any dog of any size or temperament to stay here. Our 30 lb dog was attacked on Friday by a dog that weighed 90 lbs or more. Luckily my husband was able to stop it before he killed my dog. We reported this to the front desk but they did nothing. Dog was still there when we left on Monday and tried to attack my dog again. In addition the hotel is really run down, breakfast isn’t fit to eat, and they offer very little. They do have coffee out 24 hrs a day but it’s not kept warm. We arrived on Thursday and elevator broke that night and still wasn’t working on Monday when we left - it’s the only elevator. The hotel wasn’t as clean as I would prefer - a mou