Holiday Inn Express & Suites Los Angeles Airport Hawthorne by IHG

I stayed at this hotel on the 23rd with my family. We are visiting from Canada. Overall, the hotel was nice and most of the front desk staff were friendly and helpful. However, we had an unpleasant experience with one staff member named Wendy. My husband politely asked her about public transportation options near the hotel, and she responded by telling him to “look it up on Google” while staring at him. Later, when I asked another staff member who was walking by if he knew of any nearby metro stations, she interrupted and said, “He doesn’t speak English.” We found her behavior quite rude and unwelcoming. As visitors who are new to the country, we were simply asking for basic information about the area. In the hospitality industry, providing courteous assistance and local guidance is impo

I stayed at the Holiday Inn Express Hotels & Resorts Los Angeles Airport Hawthorne and had a very positive experience. The property is clean, well-kept, and offers modern, quiet rooms. At check-in I was told that an early check-in would mean a ground floor room, otherwise I could wait – I chose to wait and received a spotless, comfortable 4th-floor room.||Staff were consistently courteous and helpful, with security patrolling regularly, which makes you feel safe even though the neighborhood itself isn’t the best. The hotel shares a covered, gated parking lot with nearby properties: at just $10 per night it’s a good value, and there are also a few complimentary EV charging stations – limited in number but much appreciated.||Breakfast, included in the rate, is generous and varied, though it’

I had a wonderful experience at the Holiday Inn Express Hawthorne. From check-in to checkout, the staff were friendly, professional, and genuinely welcoming. The front desk team made the process quick and easy, and they were always ready to help with directions and local tips.

Long story short, my wife and I were absolutely saved by all the staff, and Risa especially!! After being put through a travel nightmare by United Airlines, we were so well taken care of for our emergency booking when we had literally nowhere else to go. A massive thank you to everyone, from the front desk to the cleaning staff. The rooms are renovated and quite nice overall as well. But again, the staff were the real highlight for us, and I hope some of them read this and know how they made a truly incredible difference for us in our time of need!

Stayed here with family during vacation. The place is pretty decent. Feels relatively safer compared to the overall area. Gated parking garage ia available (nominal daily charge) which keeps your car safe & indoor. Plenty of food options nearby. The staff is very helpful and friendly. Breakfast is really good with a good variety in the menu. The rooms can be better and cleaner which why it gets only 4 stars. The two room suite is very good size. Would not mind staying there again.